Customer Service Sales

Karen Welch

**** ******* ***** *****, ** *****

Phone: 330-***-**** Email: ***********@*****.***

Professional Profile

• Goal driven management professional with over 12 years experience in customer focused environment

• Ability to set and achieve strong sales goals by managing talent, efficiency and maintaining high customer

service standards

• Strong leader and team player; excellent motivational skills to build and maintain strong management teams

and leverage peak individual performance from members

Qualifications

n Executive Team Leader in Logistics at Target – responsible for overseeing the flow of product from the truck to the floor

to driving basket sales into our customers carts

n Chosen to train an intern and lead Team Development Days within 10 months of being in position

n Proven ability to multi-task to process over 6000 boxes of freight a week with over 100 employees while maintaining top

customer service scores in the district

n Focus on vendor management within my store – work with vendors directly to ensure appropriate product, strong sales

floor brand/in-stocks and maintaining strong backroom brand and cleanliness

n Experienced as a district manager with a twelve store district spanning OH, PA and KY. Responsible for 15 high profile

direct reports and 600+ employees.

n Responsible for setting individual store and district level budgets and exceeding sales goals year over year in a $45M

business (up 3% year over year consecutively in 2008, 2009 and 2010)

n Chosen to collaborate on a team to re-vamp employee handbook with a committee of my peers

n Responsible for creating new position within company and spearheading the training plan creation and execution – now

a company wide position

n Team development focus – over 85% of positions filled internally.

n Collaborated and networked with district, regional and corporate colleagues to create best practices that embodied the

company vision.

n Organized and hired staff and management for new 3 stores in new markets for the company. This included planning a

PR event for media and VIP guests, catered events and managing a team of 100+ employees to set up new store and

meet sales budgets for opening weekend

n Extensive computer experience and strong working knowledge of social media outlets

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Work Experience

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Executive Team Leader, Logistics, Target – July 2013 - current

Store Manager, H&M - Aug 2005 – Dec 2007; Aug 2011 – July 2013

District Manager, H&M - Dec 2007 – Aug 2011

Manager, Sears - Aug 2002 – Aug 2005

Education

Bachelor of Business Administration in Marketing, Cum Laude, 2002

Kent State University, Kent, Ohio

Bachelor of Science in Fashion Merchandising, Cum Laude, 2002

Kent State University, Kent, Ohio

Contact this candidate