Customer Service Representative

KRYSTAL KELLY-CONNELLY

**** ******* *****, *******, **, 27610 United States 919-***-**** *************@*****.***

PROFESSIONAL EXPERIENCE

Bootsy Bear Childcare, Raleigh, NC United States

Office Manager, Mar 2007 – Oct 2013

• Set up and oversee administrative policies and procedures for offices or organizations.

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing,

spreadsheet, database, or presentation software.

• File and retrieve corporate documents, records, and reports.

Review operating practices and procedures to determine whether improvements can be made in areas such as

workflow, reporting procedures, or expenditures.

• Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel

issues, and housekeeping, to aid executives.

• Manage and maintain executives' schedules.

• Greet visitors and determine whether they should be given access to specific individuals.

• Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing

training material.

• Provide clerical support to other departments.

• Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board,

and other meetings.

• Answer phone calls and direct calls to appropriate parties or take messages.

• Conduct research, compile data, and prepare papers for consideration and presentation by executives,

committees and boards of directors.

• Perform general office duties, such as ordering supplies, maintaining records management database systems,

and performing basic bookkeeping work.

• Open, sort, and distribute incoming correspondence, including faxes and email.

• Compile, transcribe, and distribute minutes of meetings.

• Interpret administrative and operating policies and procedures for employees.

• Attend meetings to record minutes.

• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their

distribution.

• Prepare responses to correspondence containing routine inquiries.

Lessons Of Life Learning Center, Raleigh, NC United States

Administrative Assistant, May 2004 – Mar 2007

• Greet visitors and determine whether they should be given access to specific individuals.

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing,

spreadsheet, database, or presentation software.

• Attend meetings to record minutes.

• Perform general office duties, such as ordering supplies, maintaining records management database systems,

and performing basic bookkeeping work.

• Open, sort, and distribute incoming correspondence, including faxes and email.

• Answer phone calls and direct calls to appropriate parties or take messages.

ACS, Cary, NC United States

Customer Service Representative, May 2011 – Jul 2012

• Refer unresolved customer grievances to designated departments for further investigation.

• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using

computers.

• Confer with customers by telephone or in person to provide information about products and services, to take

or enter orders, cancel accounts, or to obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and

comments, as well as actions taken.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Check to ensure that appropriate changes were made to resolve customers' problems.

EDUCATION

Word Of God Christian Academy, Raleigh, NC United States

Highschool Diploma, May 2004

Wake Technical Community College, Raleigh, NC United States

Completed coursework towards Nursing Program, August 2004

ADDITIONAL SKILLS

• Office Management, Records Management, Database Administration, Spreadsheets/Reports, Relationship

Building, Inventory Control, Front Desk Reception, Executive Support, Quality Assurance

• Computer Skills: MS Word, MS Excel, MS Power Point, MS Outlook, Quickbooks

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