Customer Service High School

Hakop Kyzykyan

**** ********* #****, *** *****, NV 89145

Phone: 702-***-****

*****.********@*****.***

MISSION STATEMENT

Highly experienced Customer Service professional. Able to handle a high volume of customer in a fast-paced

environment, with minimum supervision, while maintaining emphasis on the highest quality of service. Excellent

listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public.

Excellent problem solving and negotiating skills. Able to make decisions independently and quickly. Greeting guests and

actively looking for ways to assist patrons. Type 60wpm.

EDUCATION

2000 - 2004 - High School Diploma

2004 – 2005 San Fernando Valley College

PERSONAL WORK EXPERIENCE

02/2010 - Present

Realty One Group

Transaction Coordinator

Maintain contact with prospects by using phone, e-mail, and mail outs. Working side by side with top producer.

Maintain archives, phone, fax, e-mail and everything necessary to accomplish daily task. Assigned service/work

schedules for workers as per their area of work Received work orders and dispatched them to personnel. Maintained

continuous communication channels with supervisors and workers to sort their work related issues and doubts.

05/2007 - 07/2009

I CAR’S .NET

Sales Associate

Everything we do is designed to make car buying or leasing experience as easy and enjoyable as possible. Competitive

pricing, knowledgeable staff and superior customer service all add up to create a simple painless way to purchase a

world class automobile at a great price. We locate the exact car for the customer’s specific needs. All customers drive

away in their dream cars and satisfied with the service provided.

02/2005 – 04/2007

Ararat Hotel Casino

Hotel Front Desk Clerk

Smile and greet guests and patrons when they arrive. Ask if guests have a prior booking. Manage the

registration process. Ask for identification and ensure that the provided credentials are accurate. Handle

guest check ins and check outs appropriately. Operate hotel switchboard. Take calls and provide

information and transfer calls manage accurate accounting of all rooms. Provide guests with room keys

and call for bellboys Take reservations over the telephone, through emails and in person Answer queries

regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions Refer guests

to appropriate departments to resolve complaints or provide suggestions Compute bills and take

payments Provide guests with directions around the hotel Contact housekeeping and maintenance

departments when a problem is reported. Explain appropriate use of keys and ensure that guests are

satisfied with the rooms allotted to them Balance cash at the end of the shift and generate accounting

reports for the benefit of the next shift.

References available upon request.

Contact this candidate