Customer Service Human Resources

JEANETTE M. ANDREWS

*** ****** ****** *** ***., Alpha, NJ 08865/ Cell: 973-***-**** / Email: *********@*****.***

Summary: A dedicated Administrative Assistant with 10 plus years of infallible, proficient skills, and knowledge to support

the operation of an office, efficiently.

PROFESSIONAL EXPERIENCE

Pier 1 Imports – Part Time

10/2013 to 3/2014

SALES ASSOCIATE: Providing customer service.

Answered questions and provided suggestions concerning store merchandise to meet the needs of the

customer.

Achievement: hired for holiday season and offered permanent part time position at start of new year

Blume, Goldfaden, Berkowitz, Donnelly, Fried & Forte, P.C.

9/2005 to 7/2010

Personal injury medical malpractice law firm.

LEGAL ADMINISTRATIVE ASSISTANT: Support of 20 Attorneys, office Administrator, daily operations of four

offices, and 80+ staff. Established Human Resources Department, and Maintained Payroll Tracking.

Assisted with facilitating decisions concerning employee and building issues. Mediator for benefits.

Recruitment: On-line advertising, Implemented phone interviews, coordinated pre-employment testing and

new hire orientation/training, initiated rejection/termination process

Implemented internal audits for employment labor tracking. EEO, I9, FMLA record retention.

Back-up Reception, processed client intakes, transcribed tapes, prepared memos, and Attorney referral

letters, closed out files, maintained firm calendar, coordinated i.e., meeting, seminars, business & travel,

networking meetings, staff parties, and holiday parties. Maintained Attorney training documents for county

bar certification and licensing renewal. Coordinated and maintained Attorney vehicle leases including but

not limited to: maintenance, motor vehicle registration, titles, insurance, and transfers. Preserved vendors

and contractors relationships. Responsible for office maintenance and repairs.

Achievements: Established facility and employee programs i.e., First Aid, employee wellness, safety, and

recycling. Implemented HR services i.e., applicant screening, new hire training & orientation, pre-

employment testing and formal termination procedures.

Joule Business Services – Staffing Agency

12/2004 to 3/2005

Staffing services, a division of Joule, Inc. specializing in light industrial,

technical, Engineering, hospitality, Administrative and professional services.

BRANCH MANAGER: Facilitated the business growth and overall performance of the branch unit.

Development of direct reports, delegating duties, and assumed a leadership role.

Administrative: daily, weekly, and monthly reports, payroll, HR Administration, maintained budget,

advertising and inventory.

L’Oreal USA, Inc., Kiehl’s Since 1851

12/1999 to 12/2004

Leading manufacturer, researcher, and distributor of cosmetics, world-wide.

HUMAN RESOURCES ASSISTANT: Supported the needs of mid to upper management and 100+ employees.

Payroll Administration - processed weekly, bi weekly, and monthly payroll for exempt and non exempt employees.

Maintained labor tracking documentation and time & attendance records

HR Administration – Recruiting: pre-employment screening, interviewing, new hire orientation, exit interviews and

document retention. Coordinated meeting minutes, facilitated decision making of staff issues i.e.: disability,

grievances, workers compensation issues, etc. Record retention EEO, I9 maintenance for tracking and auditing.

Administrative Responsibilities – Demonstrated leadership skills: develop/ organize policies, delegated duties and

employee trainings. Executed organizational skills company meetings/ functions, safety seminars, visitor tours and

department itineraries/ calendars. Developed presentation for AVP and department heads. Monitored department

inventory and budget. Established professional networking relationships with internal/external vendors and

colleagues of all levels.

Jeanette M. Andrews

Resume Continued…

Achievements: Co-writer of company policies and procedures. Spearheaded employee incentive programs

i.e., wellness, ESL (English Second Language,) computer training, safety team, S.W.A.T. team (Safety

Wellness & Teamwork) and V.P.P. (Voluntary Protection Program.) Established quarterly company

newsletter (created, writing, graphics, and editor.)

October 2000 Promotion Human Resources Assistant

06/00 – 10/00 Promotion Executive Administrative Assistant

01/00 – 06/00 Promotion Customer Service Representative

12/99 – 1/00 Worked as Temporary Employee - Hired Permanent Receptionist

EDUCATION

1998 – 1999 Paterno’s Dermalogics Beauty School: Studied the composition of hair structure, cutting/ coloring techniques,

skin and nail care.

Achievements: Graduated and licensed in the Science of Beauty since 1999.

TRAINING & CERTIFICATIONS

2000 – 2005 GNEIL, SHRM, HR Direct, L’Oreal USA, NJ DOL…

Human Resources law, AMA, EEOC, FMLA (short & long term,) Disabilities Act, Interviewing skills,

Planning & Objectives, Affirmative Action, Respect in the Workplace, Prioritizing and organizing time,

Sexual Harassment, Dealing with Difficult/ disgruntled employees, Day of Discovery, Leadership &

Development.

1-3 day seminars Artistic Beauty Academy, DePasquale, Matrix and Sebastian: New Jersey and Los

Angeles, CA. Learning the up-to-date coloring, cutting technique/trends for hair and make-up.

COMPUTER SKILLS

HRIS: Peoplesoft, Business Objects and Citrix

Recruiting: Internet based – Career Builder, Monster, NJ DOL, Craigslist, NJ Law Journal

Payroll: Time Force, Workbrain and Simplex

Training/Tracking: Abra, OSHA 300

MS Applications: MS Windows Office Suite: ’02, XP, and ’07. Excel, Word, Word Processing, Publisher,

Powerpoint, Internet, Instant Messaging, and Outlook

Law Applications: Citrix, Worldox, and Law Base

PROFESSIONAL ASSOCIATIONS

American Society of Administrative Professionals (ASAP)

International Association of Administrative Professionals (IAAP) – Leading Administrative Professionals

Linked in

2 P age

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