Customer Service Sales
Resume:
Farhan Baig
Lane Horatio, AR *****
OBJECTIVE
To obtain a long term position where my leadership, strategic planning,
computer knowledge, marketing and business development skills will be
fully utilized while allowing me to gain experience, mature, and expand
within the company.
EDUCATION Southern Arkansas University, Magnolia, AR ( Jan 04 – May 07 )
Bachelor of Business Administration, Graduate of May, 2007
Major: Business Administration with Marketing emphasis
GPA: 3.03
EXPERIENCE
Store Manager, Russell Cellular ( January 2014– July 2014)
• Facilitate retail sales of cellular phones and wireless services to
the general public while demonstrating outstanding customer
service.
• Create additional sales opportunities through creative marketing
campaigns and community involvement.
• Develop continuous and up-to-date knowledge of Russell Cellular
and wireless products and services; demonstrate equipment
capabilities.
• Handle daily store operations such as opening/closing, inventory
control, cash management, and various office/administrative
duties.
• Develop and monitor action plans for the accomplishment of
daily/month sales goals.
Customer Service Representative, Sykes Alpine Access, Work
From Home ( November 2013 – January 2014 )
• Provide information to customers regarding their orders.
• Place orders for customers through phones.
• Provide shipping and tracking information to customers
• Escalate orders to different departments depending on what the
situation is.
Retail Sales Representative, Verizon Wireless, Hope, AR ( March
2012 – May 2013 )
• Drive sales in the retail store and exceed quotas to get the most
commission.
• Make outbound calls to customers to sell different products over
the phone.
• Market Verizon Wireless products to customers and surrounding
areas.
• Introduce and sell business products to our small business
customers.
Personal Banker, Wells Fargo Bank, Texarkana, AR ( June 2011 –
January 2012 )
• Provide customers with the best products and services to help
them succeed financially.
• Build long term relationships with customers and businesses.
• Work as a team to achieve branch goals and provide excellent
feedback to all customers and team members.
• Market in surrounding areas and setup appointments to fulfill new
accounts.
• Use variety of computer programs to operate daily tasks.
Assistant Manager, Enterprise Rent-A-Car, Tyler, TX ( Aug 2010 –
June 2011 )
• Coached and developed employees to be an asset for the
company.
• Used independent judgment and decision-making skills to
perform a variety of duties and solve problems.
• Provided a great level of customer service, customer flow, and as
well as training by example.
• Presented feedback regarding employee performance and meet
with personnel to monitor sales goals and overall performance.
• Develop and actively participate in branch sales and marketing
efforts to increase and improve business.
• Motivate employees to increase branch sales by understanding,
communicating, and using the sales process to promote and sell
optional protection products, vehicle features and benefits.
• Manage branch account receivables, including negotiating
payment plans, collecting difficult accounts receivables, preparing
write-offs for uncollectible accounts, and recommending accounts
for referral to collection
Management Trainee, Enterprise Rent-A-Car, Texarkana, TX ( Jan
09 – Aug 10 )
• Provided great customer service and helped customers find the
best car for their needs.
• Worked as a team for exceptional communication between
employees and customers.
• Qualified customers prior to renting vehicles by evaluating their
personal information such as their bills and insurance policies.
• Gained hands-on experience from every aspect of the business
such as finance, marketing, sales, and operations.
• Built relationships with corporate customers, insurance agents
and adjusters, dealerships and auto body shops.
• Sold optional products to customers to completely satisfy their
personal needs.
Marketing Representative, La Crosse Hotel, Texarkana, AR ( Sep
07 – Dec 08 )
• Marketed the hotel through websites such as Expedia, Orbitz,
Travelocity, Hotwire, Priceline, and Hotel Planner.
• Designed brochures, signs, business cards, menus, and logos.
• Sold rooms, suites, and conference rooms to companies and
individuals.
• Managed revenue by creating and loading various types of rates
seasonally and to increase profitability of the hotel.
Client Manager, Orr Inc., Texarkana, TX ( Jul 07 – Sep 07 )
• Assisted customers in finding the best vehicle for their needs.
• Evaluated customers’ personal information, such as their credit
scores, for pre-approval before purchasing a vehicle.
• Presented customers with two or more choices on how to finance
their chosen vehicle.
Resident Assistant, Southern Arkansas University, Magnolia, AR (
Aug 05 – May 06 )
Managed and provided a better atmosphere for students in dorms under
strict supervision.
Held students accountable to understand the code and conduct of the
university.
Created special monthly programs and involved students into
extracurricular activities.
Conducted weekly meetings with students in the dorm
Member of Students in Free Enterprise (SIFE), Southern Arkansas
University, Magnolia, AR ( Jan 04 – May 07 )
Organized, marketed and managed projects for SIFE.
Presented projects such as International Expo in the university for
University Challenge 2007.
Invited students to become members of the SIFE team from 2004 – 2007
SKILLS
• Excellent computer skills consisting of 15 years of experience.
• Proficient at Microsoft Office Programs such as Word, Excel,
PowerPoint, Access.
• Great knowledge of different operating systems such as XP,
Windows Vista, Windows 7, Windows 8.
• Knowledge of LAN and Wi-Fi.
• Understanding of hardware and software plus troubleshooting
computer problems and peripherals.
Contact this candidate