Customer Service Quality Control

NAVIANE COLLIER

**** ***** **** **. *. CHARLESTON, SC 29406 803-***-**** *******.*******@*****.***

LEADERSHIP PROFILE

DEVELOPED A STRONG WORK ETHIC FROM A PLETHORA OF EXPERIENCES THROUGH TENURE WITH SEVERAL WELL-ESTABLISHED

ORGANIZATION. OBTAIN A STRONG CUSTOMER SERVICE, MANAGEMENT, AND LEADERSHIP SKILLS ACQUIRED THROUGH THE HEALTHCARE

.

FIELD, EDUCATIONAL TEACHING, AND CONSUMER RETAIL

EDUCATION

B.A. MAY 5, 2012 BENEDICT COLLEGE

MAJOR: PSYCHOLOGY

MINOR: LEADERSHIP & DEVELOPMENT

RELATED COURSEWORK: ORAL COMMUNICATION, SOCIAL PSYCHOLOGY, RESEARCH METHODS, CRITICAL THINKING,

PERSONALITY PSYCHOLOGY, ETHNIC IDENTITY, HUMAN GROWTH & DEVELOPMENT, AND COGNITIVE PSYCHOLOGY.

M.S. GRADUATION DATE MAY 2015 WALDEN UNIVERSITY

MAJOR: PSYCHOLOGY

SPECIALIZATION: LEADERSHIP DEVELOPMENT AND COACHING

RELATED COURSEWORK: ORGANIZATIONAL BEHAVIOR, CONSULTING FOR ORGANIZATIONAL CHANGE, AND LEADERSHIP AND THE PROCESS

OF CHANGE

QUALIFICATIONS

& ABILITIES

SKILLS

• TYING SKILLS AT 46WPM

• COMPUTER SOFTWARE SKILLS INCLUDE MICROSOFT WORD, EXCEL, POWER-POINT,

OUTLOOK, AND MAC OS X

• EXCELLENT INTERPERSONAL, WRITTEN, ORAL SKILLS, AND POLISHED OFFICE

ETIQUETTE

• SELF-MOTIVATED, ORGANIZED, DEPENDABLE, DETAIL-ORIENTED, CUSTOMER-

ORIENTED, AND GOAL-ORIENTED

• KNOWLEDGE OF MULTI-LINE TELEPHONE SYSTEM, FILING, DATA, ENTRY, FORMATTING

OF DOCUMENTS, REPORTS, PRESENTATIONS, AND OPERATION OF OFFICE EQUIPMENT.

• KNOWLEDGE OF TRAINING AND DEVELOPING STAFF

• KNOWLEDGE OF HEALTHCARE COMPUTER PROGRAMS: CARES, AND SCEIS

EXPERIENCE

COMMUNITY LIFE EXTERNSHIP

• ATTENDED PROJECT AND BUSINESS MEETINGS TO GAIN KNOWLEDGE ABOUT DEVELOPMENT AND GROWTH WITHIN THE CAMPUS LIFE

• COMPLETED A VARIETY OF PROJECTS IN A TIMELY MANNER ASSIGNED BY MANAGEMENT

• STRATEGIZED, PLANNED, AND PRESENTED DECISIONS BASED ON THE BEST INTEREST OF THE CAMPUS LIFE

EMPLOYMENT OVERVIEW

SOUTH CAROLINA DEPARTMENT OF HEALTH AND ENVIRONMENTAL CONTROL

ADMINISTRATIVE SPECIALIST II

SEPTMEMBER 2013-MARCH 2014

PERFORMING ALL ADMINISTRATIVE DUTIES REQUIRED TO PROVIDE SERICES FOR WOMEN, INFANTS, AND CHILDREN

VERIFYING CLIENTS MEDICAID ELIGIBILITY

UTILIZING THE CARES AND PACS COMPUTER SYSTEMS

CONDUCTING ELIGIBILITY INTERVIEWS, VALIDATING AND ISSUING FOOD INSTRUMENTS AND CHECKS

INFORMING AND EDUCATING CLIENTS ON PROGRAM POLICIES AND PROCEDURES

COMPLETING INCOMING AND OUTGOING TRANSFERS

TRAVELING WHEN NEEDED TO HELP SUPPORT OTHER CLINICS

PROVIDING QUALITY CUSTOMER SERVICE IN A CULTURALLY COMPETENT MANNER IN FACE-TO-FACE AND/OR TELEPHONE

ENCOUNTERS

MAINTAINING CONFIDENTIALITY FOLLOEING ALL HIPAA POLICIES AND WIC GUIDELINES

COMPLETING AND MAINTAINING REQUIRED WEEKLY AND MONTHLY WIC PROGRAM REPORTS

MAINTAINING PROGRAM SECURITY PER POLICY AND PROCEDURE

PROVIDING QUALIFIED INTERPRETATION AND TRANSLATION UTILIZING TELEINTERPRETERS FOR ALL LIMITED ENGLISH

PROFICIENCY CLIENTS

SUBWAY MARCH 2013-AUGUST 2013

ASSISTANT MANAGER

REPRESENT THE COMPANY IN A PROFESSIONAL MANNER AT ALL TIMES

MAINTAIN AND ENHANCE THE COMPANY’S IMAGE WHEN INTERACTING WITH GUESTS, ASSOCIATES AND VENDORS

RESOLVES EMPLOYEE ISSUES INCLUDING SHIFT CALL-OUTS ACCORDING TO COMPANY’S POLICY

COLLECTED AND ACCOUNT FOR ALL MONEY ON A DAILY BASIS.

COORDINATED BANK DEPOSITS DAILY BASED ON THE BANKS SCHEDULE

OBSERVES ALL PERSON AT THE BEGINNING AND THROUGHOUT THEIR SHIFT FOR COMPLIANCE WITH APPEARANCE AND UNIFORM POLICIES,

CUSTOMER SERVICE EXPECTATIONS, QUALITY CONTROL AND COMPANY STANDARDS

COORDINATED AND SUPERVISES STAFF SO THAT THE STANDARDS OF CUSTOMER SERVICE, CLEANLINESS, FOOD PREPARATION, FOOD SAFETY

AND OPERATIONAL STANDARDS ARE MAINTAINED

ADMIN/SECURITY WEST OAKS SENIOR CENTER & REHAB. NOVMEBER 2012-MARCH 2013

• CHECKED PATIENTS IN/OUT FOR APPOINTMENTS AND ASSISTED PHYSICHIANS AND CLINICAL STAFF, AND VISTIORS AS NEEDED

• PROVIEDED EXCELLENT CUSTOMER SERVICE TO PATIENTS, VISTIORS, AND VENDORS

• MAINTAINED PROGRAM SECURITY PER POLICY AND PROCEDURE

• SECURED AND LOCKED FACILITY AT THE END OF SCHEDULE DAY

• MANAGED AND PATROL ALL FLOORS AND RESIDENT ROOMS PERIODICALLY TO CHECK ROOM TEMPS AND W/GUARDS

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