Customer Service Human Resources

AMALIA BOSLEY

***** **. ******* ***** ******, TX 77379 832-***-**** **********@*****.***

HUMAN RESOURCES PAYROLL ASSISTANT

Reliable, hard working Administrative Assistant with extensive experience supporting executive leaders and

professionals in human resources, bookkeeping, customer service, and general office duties. Detail oriented

professional with excellent time management skills. Proven ability to communicate well with all levels in the

organization as well as build and maintain professional relationships. Experienced training and motivating

staff, coordinating schedules, and keeping records. Demonstrated ability to quickly learn and apply new

knowledge. Solid communication and organization skills. Proficient in Microsoft Excel, Word, & PowerPoint

as well as QuickBooks.

AREAS OF EXPERTISE

Customer Service Staff Operations Contract Administration

Client Relationships Office Management Team Leadership

Administrative Skills Bookkeeping & Payroll Document Management

Memos & Correspondence Billing & Invoices Presentations & Reports

PROFESSIONAL EXPERIENCE

CAPITAL INCOME TAX, Financial & Insurance Services, Houston, TX 2014 – Present

Executive Assistant

Executive assistant responsibilities include administering general office operations such as bookkeeping and

human resources planning.

Accurately prepare and maintain documents, spreadsheets, and contracts

Communicate regularly with clients, including processing and coordinating payment of invoices

Create and navigate Microsoft Office spreadsheets, databases, and presentations

HOMETOWN TAX SERVICES, Houston, TX 2009 – 2014

President Assistant

Managed daily administrative duties in a busy, faced paced financial services office while providing

professional assistance and support to the executive team.

Exercised clear, and concise communication with internal and external contacts at all levels to

ensure timely and accurate completion of projects, routine work, and mailings

Accommodated peak workloads and assumed ownership of work to ensure thorough completion as

required by clients and professional staff

Accountable for leading bookkeeping in Quickbooks, including entering, processing, and creating

payroll checks for various companies

GOLFSMITH GOLF CENTER, Houston, TX 1998 – 2008

Softlines Manager

Led human resources, customer service, shipping/receiving, and staff operations as a store manager.

Coached and motivated staff to ensure a high level of customer service and product knowledge

Managed staff recruitment, new hire processing, payroll, scheduling, and floor training

Consistently monitored inventory for entire store to ensure appropriate stock levels at all times

CLIENT NAME Resume, Page 2

Encouraged staff to meet their hourly and daily goals by providing lucrative incentives

EDUCATION

High School Diploma, Spring High School, Spring, TX

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