Customer Service High School

AMBER MONIQUE YOUNG

**** ******* **** ****, *************, GA 30043

Telephone #: 678-***-****, email address: ****************@*****.***

Objective: To obtain a position where I may utilize my previous business

skills/experience of administrative, clerical and customer service work in

an environment that provides growth and enhancement opportunities.

Skills:

*ICD-9 & CPT Coding *Medical Manager *Appointment

Scheduling *Collections

*Creating Audit Reports *Medical Billing *Microsoft

Office Suites *Data Entry

*Check-in/Check-in *Multi-Line Telephone *HIPAA/OSHA

Compliance *CMS 1500

*EOBs/Posting & Follow-Up*Verifying Insurance *Medical Terminology

*Filing

Certification:

*CMRS - Certified Medical Reimbursement Specialist

* Member of AMBA - American Medical Billing Association

Education:

Everest Institute Norcross, GA

December 2010

Medical Insurance Billing and Coding Diploma

GA Perimeter College/UGA Lawrenceville/Athens, GA

May 2003

Degree: Major-Psychology; Minor-(Forensic) Science

Collins Hill High School Suwanee, GA

May 1999

High School Diploma

Miss Junior-Runner-up

Miss Sophomore-Runner-up

Future Business Leaders of America (FBLA)

Gwinnett Bar Association/Legal Explorers Apprenticeship Program

Professional Experience:

Emory Johns Creek-Clinic Atlanta,GA

11/13-present

Medical Secretary: scheduling patients (through Emory Johns Creek Clinic)

for stents/catheters/

angiograms for specific doctors to perform. Answering phones and scheduling

patients for new

and/or return visits in the clinic. Check-in/check-out patients and verify

patients demographics.

Calling insurance providers and obtaining precertification for procedures

in the clinic/hospital.

Put in clinic/hospital charges for billing purposes as well as codes

procedures such as nuclear and

stress test performed in the clinic.

Emory University Hospital-Midtown & Peachtree Center Atlanta, GA

12/10-11/13

Medical Biller/ Poster/Coder : Verifies, researches, and completes all

paperwork and

forms to bill all types of claims for reimbursement for Cardiac Imaging

and Infusion. Collects

and follows up on all accounts assigned prior to, during and after

admission discharge.

Communicates all financial policies to all patients and serves as a patient

advocate

during the cycle of the account.

Delta Airlines Atlanta, GA

09/03 - 12/10

Flight Attendant: The main responsibility of the flight attendant is to

ensure the safety of the passengers on board in case of emergency. The

second obligation is to provide the best customer service possible.

Law Offices of John L. Welsh, II P.C. Lawrenceville, GA

09/98 - 09/03

Front Desk/Legal Clerk: Responsible for preparing files for court hearings

and posting hearing dates into attorney's court calendars. Sort through

documents and file them in there appropriate location. Create files for

new clients. Answer the telephone, route calls; take messages, post

telephone calls and projects for billing purposes.

VOLUNTEER: Gwinnett Sexual Assault Center Duluth, GA 09/98

-present

SPECIAL SKILLS: Word Processing (50wpm), Power Point, Excel and Word

ACTIVITIES: Delta Sigma Theta, Alpha Beta Kappa

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