Customer Service Manager

Rachel King

Assistant Store Manager - Subway Sandwiches

Summerville, SC

****.********@*****.*** - 205-***-****

To seek employment in a public or private agency that will utilize the communication, interpersonal,

organization, and technical skills that I have obtained through school and work.

WORK EXPERIENCE

Assistant Store Manager

Subway Sandwiches - Summerville, SC - September 2011 to Present

Manage fifteen employees.

• Manage cash funds which consist of cash register drawer counts, computer entries, store cash vault.

• Manage inventory which consist of ordering product, entering product into the POS system, and maintaining

accurate inventory counts.

• Scheduling employees.

• Assign cleaning tasks to meet inspection requirements.

• Provide outstanding customer relations by greeting customers in a friendly and professional manner.

• Complete customer's food orders by entering orders into POS system, preparing food that was ordered, and

delivering food order to customer.

• Handle customer service complaints by listening, understanding, and speaking with each customer to fully

understand and solve the problem.

• Food preparation

Assistant Store Manager

Subway Sandwiches - Lexington Park, MD - January 2006 to April 2007

Provide outstanding customer relations by greeting customers in a friendly and professional manner.

• Complete customer's food orders by entering orders into POS system, preparing food that was ordered, and

delivering food order to customer.

• Handle customer service complaints by listening, understanding, and speaking with each customer to fully

understand and solve the problem.

• Manage seven employees.

• Manage cash funds which consist of cash register drawer counts, computer entries, store cash vault.

• Assign cleaning tasks to meet inspection requirements.

• Food preparation

Receptionist

American Pipe and Supply - Birmingham, AL - October 2005 to December 2005

Provide outstanding customer relations by greeting clients in a friendly and professional manner.

• Answer incoming lines and transfer all calls to their appropriate location.

• Manage the Cashbox which consisted of the daily cash sales, bank deposit, cashbox drawer counts, and

computer entries.

• Process all cleared checks through the companies system.

• Setup and maintain the file system for all ship tickets.

• Open and deliver the daily mail.

• Operation of routine office equipment.

Re-Certification Specialist

Snelling Personnel Services - Birmingham, AL - January 2005 to October 2005

Provide outstanding customer relations by listening, understanding, and speaking with each individual, client

and landlord.

• Complete annual recertification, income changes, and client relocation by completing third party verification

and calculations to determine eligibility, housing assistance payment, and client's portion of rent.

• Determine eligibility for HAP and utility assistance payments.

• Enter data into the HUD form 50058 for all annual recertification, income changes, client relocation, and daily

error corrections.

• Operation of routine office equipment.

Assistant Store Manager

Subway Sandwiches - Cheyenne, WY - September 2004 to December 2004

Provide outstanding customer relations by greeting customers in a friendly and professional manner.

• Complete customer's food orders by entering orders into POS system, preparing food that was ordered, and

delivering food order to customer.

• Handle customer service complaints by listening, understanding, and speaking with each customer to fully

understand and solve the problem.

• Manage five employees.

• Manage cash funds which consist of cash register drawer counts, computer entries, store cash vault.

• Assign cleaning tasks to meet inspection requirements.

• Food preparation

EDUCATION

Bachelors of Arts in Sociology

American Public University - Charles Town, WV

April 2009 to February 2012

General Studies

Laramie County Community College - Cheyenne, WY

September 2002 to May 2004

High School Diploma

Chalkville High school - Pinson, AL

August 1996 to May 2000

ADDITIONAL INFORMATION

QUALIFICATIONS:

• Strong customer service skills

• Organized and detail oriented

• Outstanding time management skills

• Knowledge in routine office equipment

• Knowledge in managing inventory

• Excellent researching and documentation skills

• Proficient in Microsoft Word, Excel, and PowerPoint

• Work well without supervision

• Ability to prioritize and remain focused on the essence of an issue

• Think critically and approach problem solving from multiple perspectives

• Skilled at learning new concepts quickly while working well under pressure

Contact this candidate