Customer Service Rep

toysheka argusta

**** *. ******** ** ******** AZ 85353 **************@***.*** 480-***-****

OBJECTIVE A position in a company to provide quality service to customers, to the company for whom I am

employed by using my telephone, customer service, and personal skills.

SKILLS & Great listening skills, as well as customer service skills such as assurance, acknowledgement, offer

ABILITIES alternatives, and use problem solving skills in order to meet customer needs. Ability to learn task

quickly, working well with change, empathic to other needs, open minded, reliable, team player,

manage time well, will go that extra mile to ensure the job gets done and meets its deadline

EXPERIENCE CUSTOMER SERVICE REP/ ROBERT HALF/WASTE MANAGEMENT

MAY 2014-PRESENT

Assist customer with billing questions and ordering replacement trash containers. Set up and

cancel customer’s trash and recycling accounts. Issue credit when needed and send out

duplicated invoices.

RECONCILIATION SPECIALIST/ EDUCATION MANGAMENT CORP

AUGUST 2010-APRIL 2014

Provide the support needed to stay compliant with Federal and State rules and regulations and receipt

of Financial Aid in a timely manner. Handle each student issue or campus concern with

professionalism and urgency to ensure our students receive quality service processing their Financial

Aid. Identify trends and provide guidance to the campus where training opportunities may be present.

Assist campus in meeting goals to assist with overall EDMC goals and initiatives. Make updates,

changes, recoveries or corrections to awards already packaged. Resolve escalated student issues

received via email, SharePoint, Cvue activity, etc. and communicate actions with Finance Managers,

Directors and /or Regional VP (s) with escalated student resolution.

FSAIC CUSTOMER SERVICE REP/ VANGENT INC

MAY 2009-AUGUST 2010

Provide information on federal student aid to students, parents, and financial institutions. Assist

customers with completing the free application for federal student aid (FAFSA) both on paper and on

the Web. Troubleshoot website issues.

Customer Service Rep1 TAC World Wide/Verizon Business

MARCH 2008-APRIL 2009

Assisting Customer with Emission questions, removing penalty for valid reason.

Troubleshooting station testing device and ordering supplies for the stations.

CNA (certified nursing assistant) Mara Villa Care Center

AUGUST 2006-JANUARY 2008

Assist developmentally disabled individuals in a group home setting who are currently unable to care

for themselves with all activities of daily living including grooming, bathing, feeding, toileting,

dressing, obtaining vital signs (blood pressure, temperature, respirations, and pulse.), attending

medical appointments, and empathizing with patients about personal concern.

Customer Service/Tech/Asset Desk Etelecare Global Solution

NOVEMBER 2004-MAY 2006

Troubleshooting PDA phones, Processing warranty exchanges. Fraud Prevention, processing credits

to customer wireless accounts. Assisting with escalated calls.

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EDUCATION ESTRELLA COMMUNITY COLLEGE, AVONDALE AZ

GENRAL STUDY

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