Customer Service Supervisor

Jazmin Hernandez

Student Graduate

Downey, CA

***********@*******.*** - 323-***-****

To obtain a position in a supportive environment where I can help the organization grow in value utilizing my

experience, capabilities and abilities.

WORK EXPERIENCE

Personal Assistant

People's Care Inc. - Whittier, CA - April 2013 to May 2014

Responsibilities

I have worked with individuals that are diagnosed with Autism, Cerebral Palsy (Spastic Quadriparesis),

Acrodysostosis, Unspecified Intellectual Disabilities, Mild Cranial Facial Dysplasia, as well non-verbal clients.

Assisted consumers who are disabled or chronically ill with their activities of daily living (ADLs) whether

within the home, outside of the home, or both.

Assisted clients with personal, physical mobility and therapeutic care needs, usually as per care plans

established by a rehabilitation health practitioner or health care professional.

Facilitate the clients’ departure and arrival for work or daily community integration activities.

Instruct client in proper behavior in the community.

Have all reports (Daily Activity Log, Task Analysis, etc…) documented and turned in when due.

Participate in consumer assessment, planning, and evaluation processes.

Report special incidents to supervisor and suspected resident abuse according to applicable laws and

regulations.

Directly deliver individual and group learning experiences to assist each consumer served in obtaining his/

her IPP objectives for which the program is responsible.

Treat consumer as adults with respect and dignity.

Respite Care Provider

Cordova Consulting - Whittier, CA - October 2013 to April 2014

Responsibilities

I worked with individual who was diagnosed with Acrodysostosis, Unspecified Intellectual Disability, and

Mild Cranial Facial Dysplasia. The client was also non-verbal and had behavior issues.

Communicated on a regular basis with day programs and other services providers and agencies, as needed.

Attended staff meetings and participated in continuing education and trainings.

Maintained data regarding the client’s progress.

Assisted the client in participating in the Special Olympics for Bowling held in Long Beach, CA.

Performed other related duties and assignments as required by management.

Cashier

Sears - Downey, CA - October 2011 to January 2012

Supervisor: Sonia Valdez

Answer customers' questions, and provide information on procedures or policies.

Compute and record totals of transactions.

Developed reputation for prompt, efficient service with high level of accuracy.

Operated POS cash register

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there

is adequate change.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash

registers, or optical price scanners.

Process merchandise returns and exchanges.

Request information or assistance using paging systems.

Sort, count, and wrap currency and coins.

Compile and maintain non-monetary reports and records.

Assistant Manager

Blizz Frozen Yogurt - Downey, CA - July 2009 to September 2011

Supervisor: Esther Gamboa

Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that

there was adequate change.

Verify deposits after every shift.

Compile and maintain non-monetary reports and records.

Maintain thorough knowledge of store merchandise.

Place orders for store merchandise as well as change orders.

Advise customers on purchases and provide excellent customer service.

Thoroughly detail clean the entire store throughout the entire shift.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Maintain clean and orderly checkout areas.

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed

appropriately.

Keep track of costs, and other documentation on a Microsoft Excel spreadsheet.

Keep periodic balance sheets of amounts and numbers of transactions.

Calculate total payments received during a time period, and reconcile this with total sales

Student Intern

Interact Rotary Club - Bell, CA - 2006 to 2009

Responsibilities

Supervisor: Dr. Joel Tepper

Organized outreach efforts with community members to raise money for worthy causes such as “Stop

Childhood Hunger” in the annual Walk-A-Thon event.

Developed constructive working relationships with others and maintain them over time.

Designed and planned activities such as the clean beach programs where students learned to help maintain

our planet and other living organisms uncontaminated from waste.

Managed communication between campaign staff.

Volunteer Tutor

Woodlawn Elementary - Bell, CA - September 2007 to June 2008

Supervisor: Erica Diaz

* Providing one-on-one tutoring to identify a child's weak spots and strengthen them.

* Worked in a homework club on weekdays during the school year to help students who are struggling with

their homework.

* I used various hands on materials and strategies to help students in language arts and math.

* I gained experience and contacts for my career advancement, while assisting in improving the academic

achievement of the children.

EDUCATION

B.A. in Liberal Studies with an depth area in Creativity and Performance

California State University Los Angeles - Los Angeles, CA

2009 to 2014

Bell Senior High School - Bell, CA

2005 to 2009

SKILLS

LANGUAGES & SKILLS Bilingual/Biliterate, English/Spanish Ten Key by Sight Skilled with Mac OS, Windows

OS, Linux OS, MS Office (Word, PowerPoint, Excel, Access, Outlook) Adobe Creative Suite CS4

ADDITIONAL INFORMATION

QUALIFICATIONS

* Self motivated, adapting easily to new concepts and responsibilities.

* Function well independently, and as an active team player.

* Outstanding interpersonal skills dealing effectively with administrators, staff and patients.

* Work efficiently to meet operational deadlines, objective and goals.

* Ability to multitask and works well under pressure.

* Strong ability to analyze and solve problems.

* Excellent account balancing skills.

* Great ability to read and comprehend instructions, correspondence, and memorandums.

* Profound ability to communicate effectively verbally and in writing.

* Great ability to establish successful working relationships internally as well as externally.

* Ability to work well with public and effectively deal with insisting, irate or disgruntled customers.

Contact this candidate