Technician Support

Network Administrator . Technical Documentation . Assoc. Design Engineer

Technologically sophisticated IT Manager with repeated success leading the

support, enhancement, and deployment of business-critical networking

solutions, user applications, Web sites, and desktop equipment. Ability to

identify network needs / demands to fit the company direction. Innovative

strategist with a success identifying opportunities to control costs and

streamline operating practices. Expert at developing and implementing best

practice based structure. Core advantages include:

Project Management Relationship Management Hardware Builds

Network Design / Deployment Network / Building Security Information Security

Systems Administration Backup/Recovery Plans Staff Management

LAN/WAN/VPN/Wireless Policy Development Systems Audits

Technical Documentation Desktop Publishing ISO 9001 Documentation

CAD Design Software Product Support Sales Support

Lab Technician Skills SMT debug & solder skills Test Technician

Experience

Professional Accomplishments

Network Administrator, Desktop Support Specialist, Engineering Support 2010

to Present Legacy Electronincs Inc., Sioux Falls, S.D.

Ensure the optimal performance of business-critical networks, workstation

equipment, Internet sites, user applications, and databases. Assess the

capabilities of existing systems and processes with the goals of

identifying improvement opportunities. Research emerging technologies for

suitability with long-term business goals. HP Procure switch hardware,

printers, and plotters. Produce technical documentation for entire product

line. Assist in product development and support of future and existing

product lines. Instrumental to the company relocation to South Dakota.

Selected Achievements:

. Re-engineered the corporate network resulting in improved performance

and security. Concurrently implemented server backup and recovery

practices. Spearheaded installation and configuration, including

cabling, hardware server and workstation builds, setup, server

configuration, security, and testing.

. Building security management of employee card access systems, on-

location camera surveillance, building alarm system configuration.

. Create 3 multiple location VPN's for remote users and corporate

locations in California, Sioux Falls, and Manufacturing plant.

. Relocation of server software databases, business critical files

including, accounting software Sage MAS90, MAS200 ERP-MRP database,

Contact resource manager Maximizer, SQL datasbases for AEGIS and

Maximizer, Engineering design databases, ISO 9001:2008 files, website

mySQL and website file restores to new service provider.

. Worked at owners request at multiple locations for remote internet set-

up and support in Hawaii, multiple location through out California,

including satellite data uplink for remote desert location.

Assoc. Design Engineer, Tech Docs., Desktop Support Specialist, 2005 to

2010 Legacy Electronincs Inc., San Clemente, CA.

Collaborated with staff engineers on new product development projects.

Engineering IT support staff and company help desk for IT support staff

when needed. Created and advised technical documentation for entire product

lines. Bill of Materials data entry from CAD design software to AEGIS shop

floor documentation. Lab technician evaluating new and existing product

lines for real world applications. Work directly with manufacturing to

achieve business goals. DVT Lab Technician, debugging products with on-site

customer equipment. Oscilloscope and tester diagnosis of products for

tuning and debugging product lines. Prototype testing with SMT rework when

needed for final product development and production builds.

Selected Achievements:

. Assisted in new product development and simulation using Cadence

Allegro and Orcad with Altium Designer 2011.

. Cadence Orcad schematic component library creation and collaboration

with lead Allegro designer.

. Troubleshoot and debug compatibility with products using state of the

art Tektronics Oscilloscopes.

. Trained users in AEGIS systems operations in support of manufacturing

visual aids and B.O.M. control.

. Sales support with datasheet documentation of existing products and

emerging product lines single handedly.

. Onsite customer support for troubleshooting projects as needed.

. Apple Developer Conference attendee with sessions in security and code

for new OS features.

. Macworld Exhibitor set-up for company, with product Q&A support.

IT support, SMT Technician, RMA support 1998 to 2005 Legacy Electronincs

Inc., San Clemente, CA.

Designed and set-up building security in new building, transferred all IT

services from previous building to new building in one afternoon. Set-up

and installed new servers; Linux for website, Novell for file and print

services, dedicated security server, dedicated mail server. Installed new

wiring where needed for support of new workstations, camera's and

telephone. Trained new personnel for my replacement in the IT dept.

Responsible for manufacturing computer databases, website from content

design and layout, to live content. SMT rework on product tuning with

oscilloscope and B.O.M. PCN change notifications. Lead Test technician with

test file creation and maintenance both mechanical and pneumatic.

Selected Achievements:

. Datasheet design and technical documentation with website graphic

support.

. Transfer of services to new building with operational phone and server

relocation.

. New server set-up and installation with workstation integration and

support.

. Antivirus deployment push to workstation integration and support.

. Surface Mount rework on production and prototype product support.

. RMA incoming inspection, test, repair, and restock.

Education New Horizons Computer Learning Center (Present) Sioux Falls, SD

57104

Cisco INCD1 v2.0

Cisco ICND1 v1.1

Cisco ICND2 v1.1

Microsoft Installing and Configuring Windows Server 2012

Microsoft Administering Windows Server 2012

North Eugene High School (1991), Eugene, Oregon 97404

Technical

Operating Systems Software

Microsoft Server 2012 Microsoft Office 2010, 2007 and

earlier

Microsoft Server 2008 R2 Adobe Illustrator

Windows 8 Adobe Photoshop

Windows 7 Adobe FrameMaker

Windows Vista Adobe InDesign

Windows XP Adobe Acrobat

Windows 2000 Sage Mas200 ERP accounting

Windows 98 Altium Designer 2010

Windows NT 4 Cadence Allegro 16.5 and Orcad

Apple Macintosh OS X AEGIS Industrial Software

Apple iOS Symantec Backup Exec 2012

Symantec Endpoint Protection

Maximizer CRM

Personal

References Greg Allee 949-***-**** Chris Paul 949-***-****

Don Mecker 949-***-**** Kim Caldwell 760-***-****

Josh Galarza 949-***-**** Steve Ling 760-***-****

Ken Kledzik 949-***-**** Ron Stebe 760-***-****

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