Customer Service High School

Queen C. OLADEINDE

**** ********* *** • MINNEAPOLIS, MN 55406

PHONE 612-***-**** • E MAIL *****.*.*********@*****.***

Objective

Obtain a position in which I can utilize and continue to build upon the skills that I have

obtained through my educational and occupational experiences. It is my personal goal

to grow within your company and be a valuable member of your team and to further

while working.

Personal ProFILE

• Experienced in customer service

• Excellent interpersonal skills

Effective communication skills

•

Ability to work independently and takes initiative

•

Motivated team player

•

Effective time management skills and ability to appropriately prioritize tasks

•

Able to efficiently multitask

•

Work Experience

10/2012 Present: Ebenezer Care Center Minneapolis, MN

Front Desk Receptionist

Duties include answering the phone, providing customer service, greeting and

directing visitors and other individuals where to go in the care center. Another

responsibility is to assist residents with managing their trust funds.

1/2012 4/2012: CAPI USA/Tree Trust (Seasonal) Minneapolis, MN

Front Desk Receptionist

Duties included answering a busy phone line, checking answering service for

inbound and outbound calls/messages, and sorting mail. Other responsibilities

included assisting job counselors in sending out mail and email to their clients, logging

weekly data reports, filling, sorting, faxing, scanning, copying, and preparing

supervisor and other coworkers for the weekly meetings.

10/2010 3/2012: Zumbro House Inc Minneapolis, MN

Resident Counselor

Assist in the care and daily activities of men with behavioral/mental health

problems. Duties included providing frequent (every 30 min) overnight room checks,

assisting in household chores, washing, cooking, and cleaning. Also assisted in

hygiene measures, providing daily behavior reporting and medication documentation.

12/2003 6/2010: Self employed Home Care St. Louis, MO

Home Care Attendant (Live-in)

Assist in the care and daily activities of an elderly woman suffering from stage IV

cancer. Duties included meal preparation, grocery shopping, cleaning, organizing and

paying client’s bills, scheduling doctor and personal appointments and providing

transport to and from appointments and treatments.

9/2008 6/2010: Pattonville School District St. Ann, MO

Dietary Associate (substitute)

Assisting in food preparation for the students’ lunch program, serving meals,

cleaning area, completing safety checks, washing dishes and utensils

4/2005 4/2010 : Morris Compass Group/Christian Northeast Hospital St. Louis, MO

Dietary Clerk

Highly experienced in customer service; both in person and over the phone for

internal and external patients. Answering busy lines, taking and placing patients’

orders, ensuring that patient choices are accurate with diet restrictions/guidelines,

inspecting patient trays before room transfer, ensuring accurate supplement choices,

inputting patient meal choices into computer system, effectively using ten key punch,

meeting with patients and inquiring about service and satisfaction, compiling daily and

monthly reports, training new employees, responsible for supervising night crew and

overseeing closure of kitchen and locking up when completed for the day

9/2002 11/2003: Rockford Memorial Hospital Rockford, IL

Dietary Associate

Customer service regarding satisfaction, complaints and items for improvement,

tray preparation, ensuring supplements are accurate with dietary orders after tray

assembly, training of new employees

Education

Midwest High School Chicago, IL

ADDitionaL Qualifications/Skills

• Protecting Information Privacy (Minnesota Department of Human Service e Learning Course

• American Red Cross Adult CPR

Level I Medication Aide Training

•

Trained in the use, limitation, and maintenance of the N95 respirator mask

•

Passed a Qualitative Fit Test with the N95 respirator

•

Skilled in data entry, ten key punch, internet literacy

•

LANGUAGES: English, ASL (completed ASL I & II courses)

References:

Available upon request

Contact this candidate