Customer Service Manager
Resume:
Jacqueline A. Pencka
Winter Haven, FL 33880
*******@*****.***
October 5, 2014 Service Desk Associate
April 20, 2014 Kmart; Winter Haven, FL
October 17, 2013 Property Manager
August 16, 2013 US Residential Group; Orlando, FL
August 16, 2013 Property Manager
January 24, 2008 IMT Residential; Orlando, FL
February 2007 Floating Assistant Property Manager
October 19, 2007 Equity Residential; Orlando, FL
June 2002 Assistant Property Manager (LIHTC)
June 2006 Cameo Professionals; Orlando, Florida
• I am responsible for maximizing revenue through effective rent increases,
occupancy increases, resident retention, concession controls, reduction of bad
debt, effective marking programs, creating, approving and reconciling purchase
orders, controlling expenses, using purchase card responsibly, maintaining
optimal occupancy, directing and leading onsite staff, effective recruiting, hiring,
training and coaching onsite staff, maintaining property standards, monitoring
vendors, assisting Corporate personnel, handling resident complaints, researching
and reporting risk management incident reports, and assuming Leasing Consultant
and Assistant Manger duties. Also any additional projects and/ or duties as
assigned by Regional Manager.
July 2001 Kmart, S. Orange Blossom Trail. Orlando, FL
January 2003 Service Desk, Cash Office
• I was responsible for ensuring excellent customer service, scheduling, and
training of front end employees as well as maintain a safe working environment. I
was also responsible for keeping the cash safe balanced, researching cash
overage/and shortages, and placing sufficient change orders that reflected current
sales trends.
Qualification 11 years property management
17 years retail experience: Kmart, TJ Max, Wal-mart and Winn Dixie
Four Year of LIHTC Field experience
Fair Housing Rent Roll, OneSite, Yardi & MRI
MS Word Calculator Skills
MS Excel 10-Ky 200SPM
MS Power Point Keyboarding
Quick Books Peachtree
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