Customer Service High School

Tabitha Marie Desjardins

*** **** ****** *** *, Woonsocket, RI, 02895. Phone: 1-401-***-**** Email: ******************@*****.***

OBJECTIVE:

Seeking a position of Health Information Technician in the Healthcare field that will enable me to utilize my strong oral and written communication,

critical thinking, and problem-solving skills in a proficient capacity.

SKILLS/TRAINING:

• Medical Terminology, Pharmacology, Human Resource Management, Computer Technology, Humans and Disease.

• Health Care Data Applications and Compliance, Inpatient coding and coding in Non-Traditional Sites, Health Data and Health Record

Processing, Health Systems and Procedures, Anatomy & Physiology I and II, Statistics.

• Classes with lab: Coding and Reimbursement, Advanced Health Information Coding, Health Information Professional Applications.

• Experienced in customer service, and handling customer complaints with problem solving skills. Ability to use good judgment, team

cooperation, self-reliance and flexibility.

• Computer literacy: Microsoft Word, Excel, Outlook, Power Point.

EDUCATION:

Lincoln College of New England, Southington, CT 11/2011 - 3/2014

Health Information Technician, (GPA 3.86)

Completed Associate of Applied Science Degree

Woonsocket High School 9/2004 - 6/2008

High School Diploma

MEMBERSHIPS:

Member of Beta NU chapter of Phi Theta Kappa at Lincoln College of New England

Member of the National Honor Society at Woonsocket High School

RELATED EXPERIENCE:

Internal Medicine/Primary Care: Dr. Richard E. Vannieuwenhuize. Lincoln, RI 7/2014 - Present

Medical Secretary

• Greet patients in a friendly manner and

check patients in. Schedules appointments for patients.

• Collects and enters patient demographic

and insurance information into “Practice Fusion”.

• Collects patient copays, and fills out

patient encounter forms for the doctor. Calls patients to confirm appointments.

• Answers phones and takes down any

messages for patients. Sends faxes for office and organizes faxes and mail.

Trinity Health & Rehabilitation Center, Woonsocket, RI 2/2014 – 3/2014

Medical Records Department Intern – 120 Hour Internship

• Created medical records for new admissions

and entered patient data into the facility’s health care system.

Assisted with release of information requests, such as retrieval of necessary documents, copying, scanning and faxing.

• Verified completeness and accuracy of

nursing notes, physician orders, medication logs and laboratory reports.

• Assisted with delivery and completion of

admission paperwork, patient bill of rights and other documents with new patients. Made copies for the patient after completion of paperwork.

Trinity Health & Rehabilitation Center, Woonsocket, RI 1/2014 – 2/2014

Health Data Processing Intern – 36 Hour Internship

• Performed depletions on all patient records

in the facility.

• Analyzed and entered facility census

information into the facility’s health care system.

• Sorted and filed multiple patient documents

that have been depleted from the patient health records.

• Processed health records of patients that

have been discharged, released to the hospital or have expired.

Healthy Ever After, Providence, RI 8/2013 – 9/2013

Health Record Processing Intern – 60 Hour Internship

• Created and updated electronic health

records in “Kai-Zen” by entering data from paper records and scanning documents.

• Faxed visit summaries and notes to patient’s

primary care physicians.

• Created charts and excel spreadsheets

regarding the number of referrals per physician. Created a chart showing appointment tracking such as cancelations, no shows, multiple appointments

and appointments not yet paid for.

• Reviewed patient insurance policies to

ensure coverage of services rendered, and identified any copays. Ran and completed aging reports for all patients, by verifying payments and

outstanding balances.

EMPLOYMENT HISTORY:

Dunkin’ Donuts, Woonsocket, RI 2/2006 – Present

Crew Member

• Accurately prepare customer’s orders and provide friendly and speedy service to keep customers happy and make them want to return to the

store. Listen to customer complaints, and find a way to solve the customer’s problem.

• Ensure that all customers have a pleasant experience and leave satisfied. Organizational duties to aid in speedy customer service, and entice

sales. Keep store clean, sanitized and well maintained.

TJMaxx, Seekonk, MA 8/2009 – 3/2010

Store Associate

• Directing customers through store

departments. Processing new products and organizing them by department.

• Aiding customers in finding particular

products. Assisting in price checks.

• Answering customer phone calls in regard to

my designated department.

Dollar Tree, Woonsocket, RI 4/2013 – 7/2013

Store Associate

• Re-organizing departments as needed to fit

new products.

• Re-arranging products to make them easily

accessible and attractive to promote sales.

• Maintaining a clean and attractive work

space and department.

Contact this candidate