Customer Service Technician

Sophia Swami

***-** ********** **

Jamaica, NY **432

Mobile: 347-***-****

Email:***********@*****.***

OBJECTIVE

To obtain a position as a Phlebotomist, EKG technician to utilize my skills.

SUMMARY OF QUALIFICATIONS

Leadership and motivational skills within a team environment

Verbal and written communication skills

Multi-task and time management skills

EXPERIENCE

Manhattan Institute (Phlebotomy and EKG technician course) (Feb 2014-May 2014)

-Phlebotomy

• In this course, I acquired the proper venipuncture technique to have a successful draw.

• After obtaining draws from a rubber arm, we progressed to performing venipuncture on our

classmates.

• Venipuncture involved both straight and butterfly needles and classification of the color of the

tube top for their respective blood testing purpose.

• Knowledge on proper handling technique/ requirements for special specimen collection.

• Practiced communication skills between patient and phlebotomist, to ensure the patient is relaxed

and comfortable.

-EKG Technician

• Practiced on classmates to successfully place the 10 electrodes or sensors to obtain their

electrocardiogram, by using an electrocardiograph.

• Knowledge on the basic steps in EKG interpretation.

• Clinicals on classmates to obtain their vital signs by the use of sphygmomanometer, and

stethoscope.

Macy’s (Douglaston Plaza) (Jun 2013- Mar

2014)

Cashier- Sales Associate

• Provide customers with a fast and efficient checkout.

• Explaining the benefits of being a Macy’s card holder to new Macy’s customers, encouraging

them to open a card with Macy’s.

• Accept payment for Macy’s cards, by the forms of check, debit and cash.

• Assisting managers from different departments upon request.

• Balancing cash drawer at the opening and closing of shift.

Keyfood (Hillside) (Nov 2011-Mar

2012)

Cashier

• Taking care of customers concerns and for solving customer’s complaints.

• Responsible for balanced cash draw at close of shift.

• Receive customers orders responsible for managing all the credit card and cash transactions

• Cooperative and enthusiastic.

• Provided customer service, operated cash register, maintained a clean work area, priced and organized

merchandise.

• Tally cash collected at the counter and handover it to the supervisor at the shift change

• Assisted cashiers at the counter by entering cash record in the system

• Explain billing policy to customers complaining and solve any product pricing issues

• Cool temperament and energy to work any number of working hours

West Demerara Secondary (Guyana) (2008-

2010)

Advanced Student

• Assist teachers: Insert lab entries collect data from lab class and account for the various equipment in the

lab.

• President of EPA group at West Demerara Secondary:

Organize Go Green Walk.

• Engaged in voluntary works at Guyana Cricket Board and universities.

EDUCATION

2010

West Demerara Secondary (High School Diploma)

Caribbean Examination Council (An Examination written by the Caribbean to gain entry to University.)

Science, Physics, Chemistry, Social & Human Biology, Geography, Agriculture science, Mathematics and

English.

Manhattan Institute(Diploma in Phlebotomy and EKG)

2014

LANGUAGE

English

References Available Upon Requests

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