Customer Service Administrative Assistant

Tressa Cole

Motivated individual looking to start her career; open to all opportunities for growth.

Seattle, WA

***********@*******.*** - 206-***-****

*1 years’ experience providing administrative and recruiting support to Human Resources

*Proficient within Microsoft Word, Excel, PowerPoint, Publisher, Outlook

*Intermediate in Raiser’s Edge Donor Database

*Received, organized and posted open job requisitions

*Experience with posting positions on company intranet, CareerBuilder, WorkSource, craigslist, and niche

sites

*Managed multiple email accounts and metrics spreadsheet containing multiple staffing measures

*Capable of juggling multiple priorities within a fast-paced, constantly changing environment

WORK EXPERIENCE

Advertising Specialist

Valens Event Marketing, INC - July 2014 to Present

Customer services - greeting all possible customers and effectively informing customers about featured

product(s)

* Maintain 'Student mentality'

* Maintain a positive attitude

* Implementing all systems in work each day

* One-on-one's

* Networking/ resourcing

* Maintain product knowledge

* Participate in daily meetings/ conference calls

Developmental Assistant

Catholic Community Services - Seattle, WA - November 2013 to January 2014

Enters gift and constituent data into Raiser's Edge (about 200 remits per day)

* Provides excellent customer service to donors by phone or in person

* Maintains files relating to donor records

* Assists in mailings (mail merge, labels, appeal letters, ensuring accuracy, etc.)

* Creates and maintains reports

* Assists in other special projects as needed

Recruiting Coordinator

Pioneer Human Services - January 2013 to October 2013

Work closely with candidates, hiring managers, staffing agencies and internal recruiters to support the

organization's hiring needs

* Manage the requisition process for an organization with an ongoing average of 75 open positions

* Support up to six recruiters and the company's hiring managers to ensure the timely posting of positions

* Participate in HR department meetings and contribute to daily recruiting huddles with suggestions on unique

posting sites and relevant recruiting events

* Assemble job descriptions and process job requisitions daily

* Update and maintain spreadsheets containing recruiting data and quality measures, including "Time to Post,

" "Time to Present" and "Time to Fill."

* Remove job postings once positions have been filled

* Assist with tracking EEO data

Administrative Assistant, HR Intern

Pioneer Human Services - Seattle, WA - July 2012 to October 2013

Responsibilities

Performed alphanumeric data entry

Managed incident reports

Utilized MS Office for mission services training classes, EEO tracking and business correspondence

Created a variety of documents

Scanned documents and created PDF files

Organized and maintained electronic and hard copy files

Accomplishments

Gained full-time employment as the Recruiting Coordinator.

Administrative Assistant, HR Intern

Pioneer Human Services - July 2012 to January 2013

Performed alphanumeric data entry

* Managed incident reports

* Utilized MS Office for mission services training classes, EEO tracking and business correspondence

* Created a variety of documents

* Scanned documents and created PDF files

* Organized and maintained electronic and hard copy files

Medical Receptionist - Externship

Seattle Surgery Center - June 2010 to June 2010

Greeted visitors, answered telephone inquiries and provided referrals

* Scheduled appointments

* Checked patients in and verified insurance

* Maintained records and accounts

* Assembled medical charts

EDUCATION

Washington State University - Pullman, WA

2010

Cleveland High School

2006

Certificate

Seattle Vocational Institute - Seattle, WA

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