Customer Service Sales

Susan J. Bernstein

**** ** **** ******, **********, FL 33322

Tel: 954-***-****

Email: **********@***.***

CAREER OBJECTIVE

My greatest goal is to obtain a job with high security. I aspire to

find a career that not only highlights my skillset, but allows my

strengths to add to the success of my work environment. I excel at

interpersonal relations and marketing communication. My skill in

connecting with someone, especially while marketing a service or

product, are beyond that of the average employee. From the age of

fourteen, I found myself in settings where connections were key. I

used this as my greatest advantage in order to propel my own business

in the food and bakery industry. I am able to exercise sound judgment

in stressful situations and work collaboratively with others, thanks

to my position as one of the top negotiators in my field of mediation.

I have an intent focus on fostering effective work relationships with

both clientele and fellow employees. My drive, patience, and

approachability make me superior to the rest.

PREVIOUS EMPLOYMENT

We Can Work It Out Now Mediation Present

Owner/President (Fort Lauderdale, Florida)

- Various private mediations for LGBT couples, individuals, teens, etc.

who are not fairly represented by the current legal system

- Currently expanding/gaining support from the South Florida LGBT

community

www.wecanworkitoutnow.com

State of Florida: Miami- Dade County Courts July

2007 - Present

Mediator (Miami, Florida)

- Mediates various disputes including, but not limited to:

landlord/tenant, small claims, credit card companies, auto insurance,

health insurance, etc.

- Writes and executes all agreements between parties to be signed by a

judge and mandated as a settlement

- Near perfect success rate with settling cases

- Over 6000 mediations

- Writes and executes all agreements between the parties

- Experienced in training/mentoring new mediators

United States Postal Service Feb 2007 - May

2010

Transformative Mediator (Fort Lauderdale, Florida)

- Transformation Mediation for the Redress Program (Resolve Employment

Disputes Equitable Solutions

Swiftly) for the United States Postal Service

- Independent Contractor

Florida Supreme Court: Broward County Feb 2007 -

July 2011

Independent Mediator (Broward County, Florida)

- Mediates various disputes including, but not limited to:

landlord/tenant, small claims, credit card companies, auto insurance,

health insurance, etc.

Celebrity Cheesecake LLC Aug 1986 -

Jan 2006

Co-Founder/Vice President Sales & Operations

(Margate, Florida & Davie, Florida)

- Focused on providing outstanding customer service paired with a

diverse product line

- Creators of the first low-card, sugar-free, diabetic-friendly

cheesecake

- Managed major corporate accounts (retail stores, grocery chains,

hotels, country clubs, restaurants, major food service companies,

specialty stores, etc.)

- Managed all vendor contracts and purchases

- Responsible for company operations including production and

manufacturing, employee management, facility safety, human resources,

budgeting, etc.

- Responsible for new facility design & move: manufacturing and retail

design criteria, initial planning and cost estimates; secured

funds/capital and facilitated the transition, as well as obtaining all

federal, state, and local regulatory usage approvals and licenses

- Head of marketing & advertising

- Built/trained sales team

- Used Synchronic POS cash register and reporting system & Microsoft

Office products

Ticketmaster - Sunrise Musical Theatre 1984 - 1986

Assistant Manager Box Office (Sunrise, Florida)

- Responsible for ticket sales, balance cash daily and accounting

accuracy

- Managed 12-20 employees

Pine Knob Musical Theatre June 1976 - Oct

1980

Box Office Sales Manager (Clarkston, Michigan)

- Computerized Box Office Ticket Sales

- Promoted and advertised upcoming venue events

EDUCATION & CERTIFICATION

Oakland College (Farmington Hills, Michigan) Fall

1981 - Spring 1983

Associates Degree in Communications

Florida Atlantic University (Boca Raton, Florida) June

2006 - Feb 2007

Nova Southeastern University (Davie, Florida)

Mediation Courses/Certification

- Became certified in Elderly Mediation by Mediation Training Group

. Certified Florida Supreme Court Mediator (LIC. # 21250-C)

. Certified in Transformation Mediation for the Redress Program (Resolve

Employment Disputes Equitable Solutions Swiftly) for the United States

Postal Service

. Member of ASFMA (Association of South Florida Mediators and

Arbitrators)

SPECIAL SKILLS/STRENGTHS

- Communication

- Negotiation

- Problem-solving (analytical)

- Conflict resolution

- Interpersonal relations/sales

- Has been a business consultant for several companies in order to

motivate employees and increase sales

- Judged countless high school debate rounds as a "debate mom"

* A referral list is available upon request. *

Contact this candidate