Customer Service Administrative Assistant
Resume:
Winterville, NC *****
******************@*****.***
HEATHER CHRISTMAN
SKILLS & ABILITIES Proficient in Microsoft Word, Excel, Outlook, Adobe Acrobat X and
Word Perfect
Experience with QuickBooks and PowerPoint
Adept at Needles Case Management Software (design and
customization of case types, document coding, PDF coding, and
report writing), AVG CloudCare Software (monitoring employee
internet usage, setting up internet usage policies, and managing
security alerts), and TimeForceII Software (adding employees,
running payroll reports, and tracking attendance)
EXPERIENCE OFFICE MANAGER; RICCI LAW FIRM, P.A.
July 2012 The Present
Manage Firm’s Trust Account; Maintain Personnel Files; Oversee and Enforce Time Clock and
Paid Time Off Policies and Procedures; Provide Support for Needles Case Management
Software; Serve as Contact Person for IT Support, Copy Machine Vendor, Telephone Vendor,
and Security Vendor; Handle Inventory and Ordering of Supplies; Train New Hires; Schedule
Appointments for Multiple Staff and Attorneys; Coordinate Ongoing Phone Training with
Third Party Consultant; Handle Disciplinary Procedures; Monitor Internet Usage and Adjust
Security Settings Accordingly; Troubleshoot Minor Computer and Copier Issues; Install
Drivers and Software onto Staff Computers; Ensure Proper Handling of Client Confidentiality;
Plan and Hold Quarterly Staff Meetings; Develop and Implement a Paperless Office Strategy;
Place Advertisements for New Hires; Provide Customer Service to Clients and Vendors; Serve
as Liaison Between Staff and Health Insurance; Assist Owner Attorney in Day to Day
Operations as Needed.
PERSRONAL INJURY PARALEGAL; RICCI LAW FIRM, P.A.
May 2007 January 2013
Open and Maintain Personal Injury Files; Intake Potential Personal Injury Clients; Coordinate
Depositions, Mediations, and Arbitrations; Maintain Two Attorneys’ Calendars; Draft
Documents and Pleadings; Prepare Trial Documents; Ensure Proper Service of Defendants;
Create Settlement Packages; Work with Medicare, Medicaid, State Health Plan, and Private
Health Insurance to Obtain Accurate Subrogation Liens; Communicate with Liability, UIM,
and UM Insurances Regarding Client’s Claims; Request Medical Payment Benefits; Track Case
Expenses; Complete Case Settlement Statements; Coordinate Mass Mailings; Request and
Follow Up On Medical Records; Communicate with Clients Regarding Status of Their Claim;
Assist with Answering Phones; Work as Needles Case Management Software Administrator
from 2009 Present.
EMPLOYMENT RENTAL SALES AGENT; AVIS
January 2007 May 2007
BARTENDER; RUSTY BUCKET CORNER TAVERN
January 2005 October 2006
ASSISTANT GENTERAL MANAGER; OLD BAG OF NAILS PUB
June 2004 January2005
SHIFT SUPERVISOR/BARTENDER/SERVER; OLD BAG OF NAILS PUB
October 2003 – June 2004
HEAD STUDENT WORKER; ONU POLITICAL SCIENCE DEPT. & PRESIDENT EMERITUS OFFICE
November 1999 May 2001
EDUCATION THE OHIO STATE UNIVERSITY
Political Science Degree
Graduated with 3.1 GPA
KAPLAN UNIVERSITY
Paralegal Certificate Program
LEIPSIC HIGHSCHOOL
Honors Diploma
Graduated Valedictorian
COMMUNITY VP of Research and Development for the Junior Women’s Association (2013 Present)
PVCV Youth League Volleyball Coach (2013)
President of RepExpress Charity Foundation (2010 2011)
References Available Upon Request
Page 2
Contact this candidate