Exceptional Customer Service

Breanna Simmons

Exceptional Customer Service College Graduate.

**** **** ***** ***.*** - Atlanta, GA 30349

**********@*****.*** - 404-***-****

Seeking a position as a Customer Service Agent where my Customer Service experience can be utilized to promote company ideas and build long term business relationships.

Work Experience

Assistant Store Manager

Titlemax - Snellville, GA

March 2014 to Present

Responsibilities

Administrating store opening and closing procedures .

Creating excel spreadsheets to track new loans and car repossessions.

Process payments daily.

Email follow-ups .

Notrepossessionstant documents.

Daily bank deposits and mailing documents.

Answering phones.

Account management and updates.

Scanning, printing, copying, faxing, and shredding to ensure organization and confidentiality for customers and business relations.

Collection calls, field visits, and car repossession.

Accomplishments

I aided the company in generating revenue and making sure all company policies and procedures are enforced to maintain professionalism and ethical business realtionships.

Skills Used

The skills I demostrated in my current position was time management, leadership, multi-tasking, and organization.

Account Manager/Customer Service Representative

Titlemax - Florissant, MO

January 2014 to March 2014

Responsibilities

Data Entry

Answering inbound calls

Vehicle Appraisal

Customer Service

Daily Marketing to businesses and customers

Scanning,filing,emailing, and faxing documents

Collecting on outstanding accounts

Depositing Daily banking deposits

Mailing out documents.

Printing Checks.

Delivering Car Titles to the DMV

Skills Used

Managing customer accounts, multi-tasking, executing various marketing strategies and printing checks.

Reservation Sales Supervisor

Customer Direct - Chesterfield, MO

July 2013 to February 2014

Responsibilities

Take 100+ inbound calls daily . Meet daily sales quotas. Process payments. Explain policies to customers. Book, Cancel, modify reservations.

Accomplishments

I increased company revenue through assisting customers with top quality customer service. I used company sales strategies to book reservations.

Skills Used

I demonstrate exceptional customer service and aggressive sales techniques.

Department Head Freight Associate/Cashier/Phone Sales

Home Depot - Roswell, GA

February 2012 to January 2014

Operate a various machinery to unload and load freight

• Order Picker certification

• Electric Ladder certification

• Forklift training

• reach truck training

• Lift over 40lbs of merchandise daily

• Process credit card applications

• Operate a register

• Manage inventory

• Customer Service

• Stock shelves

• Answer inbound calls

• Data Entry

• Create Special Orders

• Customer Satisfaction Follow-ups

Department Supervisor Shipping Associate

LGS Staffing/JVC - Kennesaw, GA

August 2012 to October 2012

lifting over 40lbs daily

• Creating Shipping Labels

• Loading/Unloading Freight

• Monitoring a group of 5-10 Employees

• Managing work duties among employees

• Assigning designated work shifts

Team Lead Collections Rep

PSA Investigations Firm - Marietta, GA

June 2012 to August 2012

Answered inbound calls/make outbound calls

• Met daily sales quotas

• Administered Human Resource Procedures

• conducted interviews during the company's job fair

• processed new hire information

• follow-up calls for potential candidates

• Managed and updated various accounts.

Customer Service Agent

Convergys - Valdosta, GA

May 2011 to December 2011

Advanced the customer service experience.

• Managed DirecTV customer Accounts.

• Developed personal connection with large customer base.

• Identified and resolve problems with DirecTV products and services.

• Met daily sale goals

• Processed payments

• Answered Inbound calls

Customer Service Cashier

Sears - Valdosta, GA

November 2010 to April 2011

Created advertising signs

• Administered closing operations

• Delivered professional customer service

• Created online orders

• Answered phones

• Authorized credit applications

Maintenance Associate/Cashier

Wal-Mart

May 2010 to August 2010

Maintained store cleanliness

• Accepted cash, made change, and balance cash register upon closing.

• Maintained Carts

• Customer Service

• Processed Money Orders

Education

BA in Marketing and Economics

Kennesaw State University - Kennesaw, GA

Skills

Advanced in all Microsoft Applications,Type 48 wpm.

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