Customer Service Manager

DOREEN J. BOULAY

** ***** *****

Auburn, MA *****

Cell: 774-***-****

E-mail: *********@*******.***

SUMMARY OF QUALIFICATIONS

• 30+ years combined Accounting, Payroll and Office Management experience

• QuickBooks, PeachTree and Excel software systems utilized

• Accounts payable and receivable proficient

• Small business payroll services, including 401K, payroll support deductions, health insurance, life

insurance, and sub-contractors

• Complete cash flow management

• 15+ years Tax Return Preparation

• Drake Tax Prep and ProSeries Tax Prep software systems utilized

• Medical Billing and Coding Credentials

• CPB (Certified Professional Biller) and CPC (Certified Professional Coder) certified

• Management experience

• Accounting - Office Manager / Retail - Assistant Manager

• Detail oriented, ability to multi-task and prioritize, strong work ethic and committed

EMPLOYMENT EXPERIENCE

LOVECO ENTERPRISES, INC. Worcester, MA (2009 – 2013)

Office Manager

• Managed an office of 11 employees including; candidate interviews, hiring, disciplinary, terminations, and

employee guidance and mentorship

• Oversaw all aspects of payroll including; health insurance, 401K retirement, petty cash, and company credit cards

• Vendor management and all detailed logistics

• Cash register deposits, balancing and monthly sales tax handling

INTERIM HEALTHCARE, Shrewsbury, MA (2008 – 2009)

Home Health Aide

• Private care for advanced age and cognitive impairment seniors

• Assigned to six clients per week

• Home care solutions including; companionship, meal preparation, various errands, medicine reminders,

transportation services and light housekeeping duties

DUNKIN DONUTS, Oxford, MA (2002 – 2008)

Assistant Manager

• Exceptional customer service

• Recipient of outstanding customer service award via anonymous customer submittal (2006)

• Employee training including; cash register functions, machine operations and utilization, and customer satisfaction

guarantee

• Machine regulation and temperature control management

EDUCATION AND PROFESSIONAL DEVELOPMENT

• Assumption College - Medical Billing and Coding Certifications

• Office Automation/Accounting Certification

• Auburn Senior High School graduate

PROFESSIONAL REFERENCES FURNISHED UPON REQUEST

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