Manager Quality Assurance

Gerald D. Thompson

OPERATIONS PROFESSIONAL

Auburn, AL

**********@***.*** - 678-***-****

OPERATIONS PROFESSIONAL LOOKING FOR A CHALLENGING AND REWARDING CAREER

OPPORTUNITY.

WORK EXPERIENCE

OPERATIONS SUPERVISOR

MCKESSON CORPORATION - Suwannee, Georgia - 2009 to Present

Charged with front-line direction of a (16 hourly employees and 1 team leader) medical products shipping

operation (full case order selection (3,000 plus lines and 10,000 plus cases per shift), combining LVC

orders with corresponding HVC product (daily outbound sales dollars are typically $500,000.00), managing

both internal (McKesson private fleet) and external (contract small package and LTL carriers) transportation

entities, inspecting/ auditing to ensure superior customer experience, and managing administrative support

staff). Responsibilities include; but are not limited to, assigning team member's workload, dock management,

ensuring adherence to facility and company policies/ procedures, safety, training, housekeeping, hiring,

disciplinary action, appraising team member's performance, and accomplishment of shift, department, and

facility goals. Under my leadership, team DPMO, productivity, overtime, meeting deadlines, and overall

customer experience have been vastly improved.

OPERATIONS MANAGER

THE HOME DEPOT - 2008 to 2009

Manage all aspects of quality assured, time sensitive, and cost effective receipt and processing of merchandise

into and through a 575,000 square foot rapid deployment center (all merchandise received, processed, and

shipped within twenty four hours). Supervised four salaried supervisors directly and 75-100 hourly associates

indirectly in a highly automated and WMS (Manhattan Solutions) driven distribution environment. Charged with

ensuring compliance to all receiving and processing SOP's, meeting or exceeding CPH goals, maintaining an

inbound receiving and processing correction rate at or less than .02%, and operating incident/ accident free.

Promoted twice during one year tenure with organization.

WAREHOUSE MANAGER

M&W DISTRIBUTION SERVICES, INC - 2006 to 2006

2006

Charged and ultimately responsible for managing all aspects (budget, planning, scheduling, manpower

allocation, equipment utilization, receiving, shipping, inventory control, maintenance, safety, sanitation, and

security) of a 325,000 square foot third party (consumer products) distribution center.

SHIPPING MANAGER

TYCO HEALTHCARE - 2001 to 2006

Responsible for managing a three shift, twenty-four hour, six day medical products shipping operation. Charged

with managing an annual direct labor (70 hourly employees), indirect labor (6 team leaders and 1 planner),

and exempt (3 supervisors) budget of approximately four million dollars. Measured on efficiency metrics (cost

per case, volumes produced, and delivery timeliness), quality metrics (customer satisfaction and accuracy

performance), and employee morale metrics (safety and labor retention). Consistently met or exceeded metrics

in all categories while reducing headcount through attrition. Developed, implemented, and managed a world

class (measurable) housekeeping policy.

OPERATIONS SUPERVISOR

THE STANLEY WORKS/ MENLO LOGISTICS, INC - 1998 to 2000

Supervised all facets of night shift operation to include: receiving, stock put-away, inventory control, order

selection, packing, shipping, maintenance, quality assurance, kitting, and security. Responsible for managing

(50-75) regular employees and (50-75) contract workers in a 250,000 square foot distribution center. Charged

with allocating and managing manpower based on workload priority in this WMS (DM Plus 5.2) environment.

Responsible for managing productivity, service level performance, order backlog, quality, and safety in this

typical ($750,000.00 - $1,000,000.00) a day pick/ pack operation.

EDUCATION

BACHELOR OF ARTS in BUSINESS MANAGEMENT

UNIVERSITY OF GEORGIA

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