Customer Service Sales
Resume:
Donovan C. White
***********@*****.***
BASIS FOR QUALIFICATION
Proven track record of meeting and surpassing business / sales goals.
Extensive experience in utilizing business plans to administer business
development through comprehensive sales and marketing measures. Gained
respect of peers, Owner base, and adoration of vendor contacts. Leveraged
award winning talent to increase company bottom line.
PROFESSIONAL EXPERIENCE
Holiday Inn Club Vacations, Call Transfer Agent October 2013
- April 2014
Owner and Developer of Hotel Brands and Timeshare properties
Utilize sales skills and established procedures to field in-bound phone
communication from Customer base, offering them an opportunity to purchase
Getaway Packages. The goal is to secure further Timeshare commitment of
points-based timeshare ownership.
Boston Market, Catering Driver (Part Time)
October 2013 - Present
Restaurant whose premise is based on providing taste of home-cooked foods
Position involves insuring accuracy of catering orders, delivering food,
and setting up the ordered catered foods.
Wyndham Vacation Ownership, Marketing Agent April 2011-
October 2013
Owner and Developer of Timeshare and Hotel properties
Utilize sales skills and proven established procedures for out-bound
contact existing Timeshare Owner base offering them an opportunity to
purchase Getaway Packages. The goal is to secure further Timeshare
commitment of points-based timeshare ownership.
Bluegreen Corporation, OPC Sales Manager April
2010 - April 2011
Owner and Developer of Timeshare Resorts and Golf Community properties
Manage Sales staff in all aspects of in-store Alliance operations.
Responsibilities include hiring, training, coaching, disciplinary action,
terminations, goal budgeting. Duties include scheduling of staff,
establishing and implementing procedures, establishing individual goals,
tracking team progress versus budgeted goals, reporting, sales forecasting,
and developing new management talent. Have earned various accolades and
won many awards for outstanding Team and outstanding Individual
performance.
Wyndham Vacation Ownership, In-House Marketing March 2007 - April
2010
Self-motivated position utilizing salesmanship to "book" or "hook" tours
for Timeshare Sales Team to sell shares of Timeshare interests. Contact
prospective Owners by buttoning down appointments. Position requires
diligent organizational, administrative, and time management skills.
Considered to be a "Top Marketer".
Westport One, Account Executive September 2006 -
January 2007
An employment search and recruiting company
Widely known as "headhunting", the position entailed searching for
qualified individuals interested in leaving present position for an
opportunity with another company.
Bluegreen Corporation, OPC Sales Manager March 2002 -
September 2006
Developer of Timeshare resorts and golf community properties
Manage Sales staff in all aspects of in-store Alliance operations.
Responsibilities include hiring, training, coaching, disciplinary action,
terminations, goal budgeting. Duties include scheduling of staff,
establishing and implementing procedures, establishing individual goals,
tracking team progress versus budgeted goals, reporting, sales forecasting,
and developing new management talent. Have earned various accolades and
won many awards for outstanding Team and outstanding Individual
performance.
. Earned 2nd Place for Team Efficiency in 2002
. Earned 1st Place for Team Efficiency in 2003
. Awarded 1st Place for Team Sales - 159% of Budget in 2003
. Won Store of the Year for % of Budget, APG's, and less than 2.0
Efficiency in 2003
. Won Manager of the Year in 2003
. Recipient of company-wide GUNG HO program award in 2004
. Received the only Award presented for Outstanding Customer Service in
2005
Bluegreen Corporation, Sales Representative(OPC) October 2001 - March
2002
Face-to-face sales of multi day Vacation Getaway packages from Vacation
Center located inside Bass Pro store. Two months after being hired (12/01),
rose to earn Top Sales and Best Efficiency of Sales Team. By March 2002,
was promoted to Manage St. Louis operation.
MCI/Worldcom, Provisioning Manager May 2000 -
September 2001
A provider of Telecommunications services
Manage Emerging Markets Accounts Private Line Provisioning Team to achieve
company goals. Duties include determining headcount, hiring, arrange
training for new, as well as, seasoned team members. Maintain contact with
customer base, Sales Team and internal departments in order to gage and
realign on-going service goals. Track progress of Team, Group, and
Department to ensure meeting of production goals. Implement procedures to
allow best chance of retaining current customer base and taking steps to
position for future growth forecasts.
EDUCATION
Queens Comm. College, Queens, New York September 1977 - September
1979
Bayside High School, Bayside, New York September
1972 - June 1976
Contact this candidate