Exp customer service representative with administrative skills
Resume:
SIMONE M. WILLIAMS 678-***-**** (Mobile)
*******************@*****.***
Sandy Springs, GA 30328
A multi-tasker who is able to handle multiple assignments under tight deadlines.
Developed reputation for providing service with the utmost integrity.
Regarded by peers and supervisors as the "go to" for the tough assignments.
A proven team player with superior communication and organizational skills who has
participated as a member of many successful creative teams over the years.
PROFESSIONAL PROFILE
Motivated, results-driven individual with outstanding organizational ability.
Excellent interpersonal, multi-tasking and prioritizing skills. Experience Medical
Billing Specialist, certified in Computer Office Technology. Ability to work
independently or in a group with minimum direction or supervision. Proficient in
several software applications, including Microsoft Office Suite.
CORE STRENGTHS
Administrative Support Microsoft Office - Advanced Claims Processing
Medical Billing & Coding Accounting Knowledge of Healthcare Billing
DSN FastAttach & Collection Procedures
ICD-9
PROFESSIONAL EXPERIENCE
FRANKLYN SCOTT D.D.S., Atlanta, GA
December 2013-Present
Medical Billing & Coding Specialist
Prepare proof and submit medical and dental claims.
Ensure all claims are paid efficiently and in a timely manner.
Determine and resolve any rejected and/or incorrect claims.
Reconcile accounts monthly, processing any additional claims to obtain a zero balance.
Assign appropriate procedure and diagnosis codes.
Handle all incoming customer account inquiries.
Prepare and track accounts for patient billing.
FULTON COUNTY GOVERNMENT, Atlanta, GA
December 2010-December 2013
Kitchen Administration/Dorothy Benson Center
Cash reconciliation.
Cost analysis.
End of month reports.
Responsible for day to day operations and the centers budget.
DART FUEL OIL, INC. Centereach, NY
September 2006-July 2008
Lead Account Rep/Dispatcher
Order Entry, Account maintenance, end of month reports.
Dispatched drivers as well as service technicians.
Prepared all oil delivery routes and service calls.
Advised drivers where and when to fuel up according to pricing and location.
Responsible for keeping drivers and trucks up to regulation.
Reconciled all monies at the end of the day/night.
TENTINA WINDOW FASHIONS, Lindenhurst, NY
February 1996 -June 1999
Senior Customer Service Rep./Troubleshooter
Heavy data, order, entry, and customer account maintenance.
Documented and coordinated with other departments to resolve billing and manufacturing
problems.
Documented proofed checks and coordinated with other departments to resolve the
problem.
Hands on in implementing Return Goods Policy.
Trained all newly hired representatives.
EDUCATION, TRAININGS AND AWARDS
Ultimate Medical Academy (recently enrolled) 2015, Medical Billing and Coding
Suburban Technical School, Computerized Office Technology, Bohemia, NY
Islip High School, High School Diploma, Islip, NY
References available upon request
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