Customer Service Representative

H A R O L I N SA N CH E Z

** * ***** ** ***, Jer sey Ci ty, NJ 0 73 06

Emai l : har ol i nsanchez@g mai l .com Tel . (2 02 ) 4 99 =82 26

O B J E CT I V E

To work for a company that can greatly benefit from my proven ski lls and

experienc es in the servi ce indust ry.

EXP ERI ENCE

SE I U N a t i o n a l I n d u s t r y P e n s i o n F u n d April 2014 - May 2014

Pensioner's Support Speciali st Washington, DC

Educated SEIU participants on the requiremen ts for recei vi ng pensi on.

Helped pensi oners report lost chec ks.

Mailed forms, manuals and criti cal documents that required signature for

processin g.

St r e a m C o r p o r a t i o n Nov 2 008 - April 20 12

Dish Network Trainer _ Customer Servic e Santo Domingo, DR

§ Trained new agents and introduced them to company products to achiev e a

great customer servi ce experienc e and meet upsel lin g goals

§ Supervis ed and evaluated the trainees performance while on production

§ Handled escalated calls, givi ng customers the reassurance they needed to

stay with company

§ Booked appointments for tech nici ans when outside work was criti cal

§ Ad-hoc request s as needed incl uding data entry, payroll and other

administrative tasks

Si l v e r C l e a n D r y C l e a n e r s October 20 06 - July 2008

Customer Servic e Brookly n, NY

Utili zed proprietary software for entering customer information into a

computerized database

Operated cash regist er and performed credit card transactions

Take care of customer's request s (pick up- drop off)

Ticketed and organized clothi ng. Also helped put orders together when

needed. Team work.

E DU CA T I O N

Grace Institu te of Business and Technology, New York

Two years Intensi ve Accountin g Course September 20 02 - November

2004

Ramon E. Jimenez High School, Dominican Republi c

Graduated from High School June 20 00

SP E C I A L SK I L L S

§ Fluent in Spanish and Englis h

§ Type 50 wpm,

§ MS Office (Excel, Word, PowerPoint)

§ Internet savvy

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