Customer Service Management
Resume:
JUSTIN SALT
* *** ****** ******, * cDonough, Georgia 3 0253 H: 6 78 . 379 . 9986 C: 3 34 . 333 . 5213 ****.******@*****.***
P ROFESSIONAL SUMMARY
Goal-oriented logistics and supply chain Operations Manager, eager to contribute expertise in Supply
Chain Management, asset utilization, and inventory management towards supporting the organization in driving
business growth. Strong strategic planner, problem solver, and team player with effective interpersonal and
communication skills. Eagle Scout with proven history of effective leadership. Result-focused, quality-driven
professional.
SKILLS
Customer-oriented
Process improvement
l l
Inventory control
Strategic planning
l l
Results-oriented
Customer relations
l l
Complex problem solving
Quality control
l l
Microsoft Office Suite
Personnel management
l l
HTML
Logistics management
l l
Multi-operations management Recruitment and talent development
l l
WORK HISTORY
Operations Supervisor, 06/2012 to Current
J.B. Hunt Transport Incorporated – McDonough, Georgia
Manage and distribute the workload of 26 employees on a day-to-day basis, by using AS400 system
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l Coach and mentor management trainees by assisting and offering constructive feedback.
l Actively suggest operational improvements to enhance quality and improve efficiency.
l Manage multiple customer inventory levels.
l Development of understanding client needs and expectations.
l Diligently adhere to company policy as well as federal regulation.
l Evaluate employee performance of federal and state regulations, as well as company expectations, to
provide mentoring for those who were performing unsatisfactorily.
Project C.O.P.E. Director, 01/2011 to 07/2011
Boy Scouts of America – Dothan, Alabama
Facilitated a zero-incident environment for team building exercises.
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Ensured operations and facilities were maintained within national standards.
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Trained and supervised 3 instructors and 4 instructors-in-training.
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Coached participant teams of 6-14 members.
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Coordinated with inspection team for annual inspection.
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Received special recognition for 7 years of dedicated service.
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Camp Commissioner, 01/2009 to 07/2009
Boy Scouts of America – Dothan, Alabama
Served as liaison between 30 leaders and 45 staff members by holding daily feedback meetings.
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Divided staff into work teams to optimize opening and closing of camp.
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Inspected staff and camper living quarters for compliance with national standards.
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Coordinated evening activities.
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Emceed awards ceremony for 150 youth scouts.
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Received 'Outstanding Staff Member' award for providing excellent customer service.
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Accounts Manager, 08/2007 to 12/2009
Pocket Change Vending – Dothan, Alabama
Negotiated placement of new 9 locations.
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Procured inventory for vending machines.
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Managed inventory at multiple locations.
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Built strategic relationships with customers.
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Optimized the flow of product through vending machines to maximize profits.
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EDUCATION
Bachelor of Science: Business Administration Supply Chain Management, May 2012
Auburn University - Auburn, Alabama
l Vice President of Vendor Relations for Alabama Supply Chain Management Association
l Coursework in Business, Management, and Operations
Associate of Science: General Studies, December 2009
Wallace Community College - Dothan, Alabama
l Vice President of Phi Theta Kappa
l Member of Sigma Kappa Delta
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