Human Resources Manager

Michelle Helms

Southampton, Pennsylvania *****

215-***-****

********@***.***

www.linkedin.com/in/michellehelmsphiladoptables

Offering exemplary communication and problem solving competencies with experience in these key areas:

Human Resources - Team Building - Compliance - Leadership – Development - Operations - Management

QUALIFICATIONS SUMMARY

• A unique blend of knowledge, skills and abilities acquired through education, employment, and community

involvement

• Highly analytical strategic thinker with proven ability to thrive in complex, fast-paced environments

• Dynamic problem solver able to anticipate potential problems and create solutions to avert potential pitfalls

• Skilled communicator and efficient leader able to inspire and motivate staff to work together towards project

oriented goals

• Honed skill set which focuses on both building relationships with customers, employees while fostering business

skills that drive business needs

• Enthusiastic, creative, and willing to assume increasing responsibilities, coupled with aptitude in coordinating

multiple projects and meeting deadlines under pressure

PROFESSIONAL EXPERIENCE

Philadoptables, Non-Profit Corporation, Philadelphia, PA

Founder and President 2006 - Current

• Direct and coordinate the organization’s goals and objectives to fund operations, maximize fundraising, and

increase efficiency

• Confer with board members, organization officials, and volunteers to address issues, coordinate activities, and

solve problems

• Energize the community to engage in the saving of homeless animals through education

Mid-Atlantic Management Corporation, Plymouth Meeting, PA

Human Resource Director/Director of Operations 2004 - 2014

• Determined staffing requirements, and interviewed, hired and trained new employees, and oversaw those

personnel processes

• Managed staff, prepared work schedules and assigned specific duties

• Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and

goal achievement and to determine areas needing cost reduction and program improvement

• Established and implemented departmental policies, goals, objectives, and procedures, conferred with customers,

staff members, company officials, and other stakeholders as necessary

Bent Glass Design, Inc., Hatboro, PA

Human Resources Generalist 2002 - 2004

• Prepared and maintained employment records related to events such as hiring, termination, leaves, transfers, and

promotions utilizing human resources system software, exemplary record keeping and organizational skills

• Interpreted and explained human resources policies, procedures, laws, standards, and regulations

• Addressed employee relations issues, such as harassment allegations, work complaints, and other employee

concerns

• Maintained and updated human resources documents, such as organizational charts, employee handbooks and

directories, and performance evaluation forms

Sodexho, Philadelphia, PA

Satellite Manager 2001 - 2002

RetailDNA, Stamford, CT

Operations Specialist 2000 - 2001

Xando Cosi Incorporated, Washington DC

Regional Training Manager 1998 - 2000

ADDITIONAL EXPERIENCE

Einstein Brothers Bagels, Marlton, NJ

General Manager

Discovery Zone, Philadelphia, PA

General Manager

EDUCATION

Temple University, Philadelphia, PA

Cum Laude Bachelor of Science, Recreation and Leisure Studies with a Management Concentration

Society for Human Resources Management (SHRM)

Member 2004 - Current

VOLUNTEER

Philadelphia’s Animal Control Shelter, Philadelphia, PA 2006- Current

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