Project Manager Management

John "Jack" F. Fayard, III

*** **** **** **** ~ Slidell, LA 70461 ~ 985-***-**** ~

**********@*****.***

INFORMATION TECHNOLOGY EXECUTIVE

IT Director - Senior Project Manager - Program Manager

Highly experienced project management professional with consistent record

of improving efficiency, reducing costs, and supporting business

initiatives through effective project execution. Special expertise in

establishing and directing Project Management Offices (PMOs). Excel at

managing large project portfolio for multiple companies and locations,

managing project managers/business analysts, delivering projects on time,

within budget and according to scope. Adept at building and leading top-

performing teams, driving change management and process improvement

initiatives, and ensuring business continuity. Excellent problem solving

skills. PMP certified.

Core Competencies:

IT Operations ~ Project & Program Management (Waterfall/Agile) ~ Strategic

Planning ~ QA ~ Technical Support

Disaster Recovery ~ Technology Implementation ~ Vendor Relations ~ Help

Desk Operations ~ Restructuring

Process Optimization ~ Negotiations ~ Budget & Cost Control ~ Network & IT

Infrastructures/Architectures

PROFESSIONAL EXPERIENCE

NESTLE HEALTH SCIENCE - PAMLAB, INC., Covington, LA 2012 - Present

Director, Information Technology

Oversee infrastructure, systems, networks, telephony, and help desk

services for corporate office, mail order pharmacy, manufacturing/R&D unit,

application development company, 2 call centers, 2 data centers, and 180

field sales personnel. Administer $6M in operating and expense budgets.

Hire, train, and supervise personnel.

. Improved efficiency by restructuring entire IT department to achieve

greater performance with no cost increase.

. Led complete redesign and update of network infrastructure to

consolidate 4 separate business units into a single, centralized

infrastructure.

. Saved more than $120,000 in telephony costs by eliminating duplicate

internet services.

. Delivered major cost savings by renegotiating several vendor and

service provider contracts.

. Implemented company's first failover/business continuity capabilities

through redundant data center instances.

. Slashed call center costs 50% by instituting a consolidated corporate

phone system.

. Established the company's Project Management Office and business

analyst role.

. Increased productivity and system reliability while reducing costs

through virtualization of servers.

. Created the company's first help desk metrics, SLAs, and service KPIs.

. Brought the company into HIPAA compliance by implementing SOPs,

industry best practices, standard change control policy, system

documentation practices, and hardware/software standards.

. Led a desktop/laptop/mobile device system refresh covering 90% of the

4 companies.

NASA, Stennis Space Center, MS 2011 - 2012

Data Center Facility Manager (through Knight Point Systems) (2011-2012)

Directed facility support functions for enterprise-class IT systems in a

Tier IV redundant, 80,000 sq. ft. data center that serves as the primary

data center for Homeland Security and the Naval Oceanographic Office High

Performance Computing Center. Managed project planning and budgeting, HVAC,

electrical, and system architecture.

. Led a complete reengineering of the power distribution infrastructure to

keep pace with growing demand.

. Directed a system architecture reconfiguration with zero impact on

production.

. Enabled electrical fail over for critical devices by implementing

automatic power transfer units.

. Served as main point of contact to government representatives on

facilities-related topics.

John "Jack" F. Fayard, III ? Page 2

(NASA/Stennis Space Center, continued)

Lead Project Manager, Applied Enterprise Solutions (through SAIC & AES)

(2005-2011)

Oversaw the design, implementation, integration, operation, and support of

enterprise-class IT systems in a Tier IV redundant data center. Responsible

for process improvement, change management, security, facility and

electrical engineering, hardware, and software. Managed projects ranging

from $250,000 to $50M.

. Developed an innovative power requirements gathering process for all

systems moved to data center, which became the standard for the Dept. of

Homeland Security.

. Planned and led a critical project to migrate and integrate data

operations of Homeland Security.

. Improved efficiency and quality by implementing industry best practices

and SLAs into operating model.

. Designed power distribution standards for data center systems, resulting

in increased system density.

. Served as Project Manager for the delivery of a northbound electrical

feed to the Data Center to ensure reliable power in the event of outages

from hurricanes.

LOCKHEED MARTIN INFORMATION TECHNOLOGY, New Orleans, LA 2003 - 2005

Lead Systems/Network Engineer

Carried out the testing, deployment, and support of multiple Navy Pay &

Personnel System Web and Enterprise Data Warehouse applications worldwide.

Additionally performed database research and analysis to determine data

conditions for customer issues affecting system operations.

FCT COMPUTERS/THE INTERNET CONNECTION COMPANY, New Orleans, LA 1994 -

2003

Owner

Managed small business providing IT services, including WAN/LAN/SAN design

and installation, system and network administration, ISP services, ASP

services, and remote storage solutions. Clients included local and state

agencies.

EDUCATION

BS in General Studies, Louisiana State University, Baton Rouge, LA

CERTIFICATIONS & TRAINING

PMI Project Management Professional (PMP)

Microsoft Certified Systems Engineer (expired)

Course work in Database Administration, Tulane University

Course work in Project Management, George Washington University

AFFILIATIONS

Health Information Management Systems Society (HIMSS)

TECHNICAL SKILLS

MS Office, Project, network protocols and systems, SQL Scripting, Business

Objects Reporting, Shoretel VoIP, Jira, Confluence, VMWare, Sophos

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