Customer Service Sales

Katrina

Hill

Charleston- Fort Mill, SC ***** ********@*****.***

843-***-****

Summary of Qualifications

. Cosmetologist and manager with 18+ years of salon & spa

experience.

. Managed small and large salons, ranging from 1 - 18 employees.

. Owned and operated a small full service salon.

. Built revenues and dramatically increased profits each year by

responding to customer/target market needs and building a loyal

customer base.

. Consultant to salon owners; assisting with business start-up

plans and advice on employee relations and development.

. Customer service experience of 20+ years with artistic passion

Professional Experience

Summerville Country Club, Summerville, SC

2011 - 2104

The oldest country club in the area, open to both members and the public.

Lead bartender/ Restaurant and Special Event staff.

. Greet and assist customers with their needs.

. Provide exceptional service and a positive experience for

customers.

. Communicate effectively with customers, staff and Management to

coordinate plans and schedules.

. Create promotions and successfully add on sales to increase profit

totals.

. Work efficiently and quickly under pressure.

. Business opening, closing and financial responsibilities.

Fusion Styling Salon & Artistic Studio, Mount Pleasant, SC

2009 - 2011

Suburban full service salon offering creative hair, skincare and nail

services while serving a commitment to contribute to the local communities

needs and worldwide.

Owner/Creative stylist

. Completely revamp, redesign and restructure an existing salon to

portray an entirely "new" look and to attract a different target

market.

. Organize,

execute

and

oversee

all facets

of Salon.

. Create and

maintain a

salon

website.

. Manage and

coordinate

both

independent

associates

and

commission-

based

staff.

. Provide

exceptional

and

consistent

services

to

clients.

. Establish

a client

base and

client

referral

programs.

Hair, Body & Soul Salon and Studio, North Hero, VT

2002 - 2009

Rural island sanctuary started in 2002 offering professional and creative

hair and skincare services to promote rejuvenation and overall well-being

to its guests.

Owner/Cosmetologist

. Manage and operate the salon: Schedule appointments, service clients,

order product, manage cash flow, coordinate multiple services (hair,

skincare, cosmetics, jewelry design and sales), and negotiate

contracts for special events.

. Provide preliminary personalized consultations with each client. Make

recommendations and design a service plan taking into account

individual factors such as shape, size, color, texture and lifestyle.

. Plan and implement promotions to attract new guests, show customer

appreciation and support client referrals.

. Specialize in artistic services and products for weddings, theatrical

and other special events.

. Sell customized packages of hair care & accessories, cosmetics,

skincare, jewelry, photography and other art related products.

Key accomplishments:

. Established excellent reputation, solid repeat customer base and

profit within six months of opening. Sales have more than doubled

each year since.

. Exclusively provide special event hairstyling and cosmetic application

for three wedding coordinators / sites. Listed on their websites as

their only salon and jewelry provider.

. Secured business through Vermont tourism to provide hair and cosmetic

services to visiting celebrities and filmmakers - clients have

included Hilary Hahn, Nan O'Brien, news anchors and other public

figures.

. Networked with complimentary business' to create special marketing

opportunities and combination packages, leading to increased business

through new clientele. (For example: A "Get Away" package with local

Inns.)

Katrina Hill's Career Resume continued

Page 2

. Sought out by other salon owners and managers to provide them with

advice on marketing, salon space

design, and employee issues.

Additional Professional Experience

Hair Forte' Salon, South Burlington, VT

1994-2002

A full service salon with focus on growth through continuous training in

customer service and industry trends.

LEAD STYLIST

Perform management responsibilities for a team of 8 employees.

Secure the opening and closing of business.

Schedule and organize appointments.

Educate and mentor employees. Assist with training of apprentices.

Increase salary by utilizing marketing, client retention and add on

services.

Develop and design salon promotions for clients, as well as employees.

Perform a variety of services, including, hair design, cutting,

highlighting, dimensional coloring through various techniques, special

event styling, make up consultation and artistry, facial and body hair

removal, facials, and customized reconditioning treatments.

Provide clients with superior, professional services and complete

satisfaction.

Evaluate and effectively handle customer complaints and employee

relations.

Manage and operate salon when owners are away.

Key accomplishments:

Hold position of "L'anza Liaison" for the salon.

Achieve recognition for being the top retailer in the salon, directly

resulting in salons achievement as "Ambassador Salon" status from

Redken.

Hold and maintain status of "Lead Stylist".

Consistently grow to achieve incentives and earn rewards.

Substantially increase commission based pay to exceed goals and

protocol.

O'Brien's Salons South Burlington, VT

1992-1994

A family of full service salons, locally owned along with O'Brien's

Cosmetology School.

ASSISTANT MANAGER

Haircuttery Springfield, VA

1990-1991

A chain of fast paced salons targeted to appeal to walk in clientele.

MANAGER

SANA'S HAIRDESIGN Burke, VA

1988-1991

A family owned, full service salon.

APPRENTICE / ASSISTANT TO OWNER

Also experience in jewelry design, photography and retail sales.

Katrina Hill Career Resume' Continued

Page 3

Personal Strengths:

Creatively and artistically motivated.

Friendly and energetic personality.

Great with people in professional atmosphere.

Ability to think and plan "outside the box".

Visionary leader with strength of using education to motive others.

Education:

Champlain College, Burlington, VT

1997 - 1999

Liberal Studies with focus in Education and Business/Marketing.

Robert E. Lee Cosmetology Academy, Springfield, VA

1989 - 1990

R Redn ExRedken Exchange, 5th Avenue, New York City, NY Robert E.

Many advanced training classes & seminars including:

The Redken Symposium, Cosmoprof seasonal shows, Paul Mitchell, ISO,

Nioxin, Vidal Sassoon, J Crew, Keyano, Aveda and L'anza, etc.

Classes given by Michael Cole, Chris Baron, Ruth Roche, Beth Minardi,

Roy Peters and many more. Focus on both business development and

technical skills.

:

Licenses held:

Vermont Cosmetology License

Vermont Salon Owner License

South Carolina Cosmetology license

ASSOCIATIONS:

Lake Champlain Islands Chamber of Commerce

Vermont Made Weddings

Vermont Island Weddings

Vermont Professional Photographers Association

REFERRALS:

Referrals and letters of recommendations furnished upon request.

Contact this candidate