Administrative Assistant Office Staff
Resume:
Hope Fluder
High Point, North Carolina 27262
**********@*****.***
OBJECTIVE: To obtain employment that will utilize my administrative skills
and experiences to foster a communicative, organized, and efficient working
environment.
Skills
Word Access Excel PowerPoint
Outlook AS400 MIDAS+ Decision Support System
Windows Internet Browsers Compliance 360 Visio
Professional Experience
CATHOLIC HEALTH SYSTEM, 291 North Street, Buffalo, NY 14201 5/07-4/10
Administrative Assistant III (Catholic Health System) (7/08-4/11)
Provide clerical and technical assistance to the Vice President of
Quality & Patient Safety, and the Director of Patient Safety, duties
including:
. Assistant to Vice President of Quality & Patient Safety, and the
Director of Patient Safety, including maintenance and coordination
of calendars and phone calls
. Schedule and coordinate committees, meetings, phone conferences
including preparation of attendance meeting records, agendas and
handouts, and preparing meeting minutes
. Manage and maintain confidential files within the department
. Collect, organize and prepare data, including radar graphing and
control charts, databases and PowerPoint presentations
. Assist MIDAS+ System Coordinator in workflow overload
. Determine office supply needs and appropriately re-order needed
supplies; and monitor acute care site orders for cost
effectiveness
. Complete appropriate documentation for invoices; purchase requests,
expense reports, computer/office equipment needs, etc.
. Prepare reports and coordinate various follow-up reports in MIDAS+
database and Decision Support System (DSS)
. Extract and format NYPORTS reports for the four acute care sites
and distribute
. Maintain and monitor departmental policies and procedures
. Maintain department subscriptions
Administrative Assistant II (Sisters of Charity Hospital) (5/07-7/08)
Provide clerical support to Performance Improvement department Manager
and staff, duties including:
. Maintain calendars and schedule meetings, including agenda and
handout preparation, and preparing meeting minutes
. Prepare reports and coordinate various follow-up reports
. Data entry into MIDAS+, Occurrence database, AS400, and various
Microsoft Office programs of chart review by doctors and nurses,
occurrence reports, and reporting to NYSDOH
. Update and maintain physician peer review profile files
. Maintain communications between Performance Improvement department
and other departments, including daily chart retrieval and
reconciliation
. Determine office supply needs and appropriately re-order needed
supplies.
. Demonstrate a working knowledge of medical terminology, anatomy and
physiology.
PANAMERICAN CONSULTANTS, INC., 2390 Clinton Street, Buffalo, NY 14227
2/07-5/07
Office Manager/Administrative Assistant
. Provide clerical support for two Senior Vice Presidents and other
office staff; duties including answering phones, correspondence,
expense reports, billing reports, timesheets, schedules, and travel
arrangements.
. Maintain project/client files, including confidential contracts,
and project progress tracking.
. Coordinate transactions with vendors for office supplies, equipment
purchases and repairs, and office cleaning.
. Maintain office checking account and petty cash.
ECOLOGY AND ENVIRONMENT, INC., 368 Pleasant View, Lancaster, NY 14086
9/02-10/06
Administrative Assistant
. Provided first line support for two Vice Presidents, Engineering
Manager, Project Managers and Engineers, for a fast-paced
environmental consulting firm whose major clients include the US
Army Corp of Engineers, the US Navy and the US Environmental
Protection Agency. Work functions included keeping calendars,
screening phone calls, transcription, coordinating in-house and
client meetings, travel arrangements, preparing and distributing
correspondence, presentations and reports.
. Maintained major federal contract files for Vice Presidents, and
managed project files, both hard copy and electronic, including
project Intranets.
. Assisted VPs and other managers in preparing bids and proposals,
and reports such as company-wide Engineering department
utilization, subcontractor costs and project progress reports.
. Coordinated support from Headquarters for Hudson River Field Office
activities, including periodic travel to assist Field Office staff
with public meetings and community involvement activities for
USEPA.
. Assisted Graphics/Production with compiling reports.
ENIDINE, INC., 7 Centre Drive, Orchard Park, NY 14127 7/99-6/02
Marketing Assistant (12/01-7/02)
. Assistant to Marketing Manager
. Maintained marketing lead system, stock and distribution of
company/product literature, databases; proofread and edited company
literature; coordinated mass mailings and internet market research.
Administrative Assistant and Senior Word Processing Secretary (12/99-
12/01)
. Assisted President and senior staff with schedules, travel
arrangements, quarterly board reports, memos, transcription,
correspondence and presentations.
. Word Processing Department duties included working on
correspondence, presentations, manuals, reports, maintain
databases, create and manipulating spreadsheets for other
departments, and delegating work to others as needed.
Receptionist (7/99-12/99)
. Directed all incoming phone traffic, sorted mail, maintained Human
Resources resume database, assisted Word Processing department with
work overload.
Education
Currently Enrolled at Empire State College Pursuing Bachelor Degree
AAS, Business Office Management, Erie Community College/South Campus
December 1999
( Three-time Dean's List Award Recipient/ consistently maintained
above a 3.3 GPA
References Furnished upon Request
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