Customer Service Manager

CRYSTAL BAKER

** ***** *****

Martinsburg, West Virginia 25404

304-***-****

*************@***.***

WORK EXPERIENCE

PNGI/HCCTRCharles TownWV

Cage Supervisor December 2010 - Present

• prepare and give monthly feedback and yearly appraisals to direct reports; prepare

and give direct reports corrective actions; coach team members on customer service;

help out cashiers when short staffed; help cashiers balance vaults if they need assistance;

help streamline policies and procedures; train new hires.

BB&TInwoodWV

Certified Relationship Banker September 2001 - March 2010

• open accounts; cross sale products and services that benefit the clients financial

needs; help open and close the branch; assist branch manager with loan applications;

help teller line with morning deposits; helped teller line when short staffed; trained teller

staff on products and services offered to clients; help branch achieve goals.

EDUCATION

Hagerstown Business College, Hagerstown MD

Associates Degree in Applied Science for Paralegal, Dec 2000

ADDITIONAL SKILLS

• proficient in Micro Soft Outlook; familiar with Micro Soft Word and Excel; customer

service oriented; self-motivated and can work well with a team; handle large sums of

cash; can prepare documents (legal documents, correspondence); professional on the

phone

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