Medical Assistant Office

Page of

Candice Snyder

*** * ***** **** ***** - 904-***-****

Saint Johns, FL 32259 email : **********@*****.***

SUMMARY

Achievement-oriented, compassionate and accountable professional with a passion for provide quality service and care to patients. Over 7 years’ experience in fast-paced healthcare settings. Demonstrated ability to manage staff, finances, facility operations and admissions while constantly providing exceptional patient care. Outstanding interpersonal, communication and problem solving skills with the ability to motivate resources effectively. Proven success in increasing revenues, reduce expenses, setting a workable budget, project profit and losses, and produce financial reports. Strengths include:

* Personnel Training & Development

* Patient & Family Support

* Team Building & Conflict Resolution

* Public Relations

* Time Management

* Public Relations

* Financial Planning & Budgeting

PROFESSIONAL EXPERIENCE

HCA Memorial Family Practice, Jacksonville, FL 10/2012 - 05/2014

Practice Manager

Directs and supervises day-to-day functions of assigned clinics in accordance with federal, state and local standard. Responsible for managing the administrative, financial and operational aspects of the practice. Works closely with the clinicians (physicians and mid-level practitioners) to ensure they are receiving sufficient support to achieve practice objectives. Provides supervision to non-clinical support staff.

* Effectively manage daily operations through change and transition, ensuring adequate staffing and scheduling of all clinic personnel to support operational goals.

* Assists medical staff in understanding/implementing clinic policies and procedures.

* Create and maintain a set budget for a $1 million Primary Care Office. Ensures effectiveness and accuracy of billing processes, cash control management including verification of insurance coverage and eligibility along with copay collections.

* Responds in a timely manner to requests from patients, billing companies and third party payers.

* Create written and oral reports that include recommendations to leadership concerning the operations of the practice.

* Maintain an excellent working relationship with the medical profession, providers, and other health related facilities and organizations.

* Effectively communicate with other healthcare professionals, patients and family members

* Recruit, interview, select and hire practice personnel.

* Conduct performance evaluations for staff positions.

* Payroll

Medical Office Specialist/Medical Assistant 10/2008 - 10/2012

* Responsible for triaging patients to include instrument and equipment setup and assisting physicians during evaluations.

* Ensured proper facility cleanup including disposal of contaminated supplies and equipment sterilization.

* Collect patient medical history and physical data, and perform cognitive assessments, blood, urine, and EKG tests.

* Develop and maintain patient care charts, ensuring completeness and accuracy.

* Organizes referrals and transfers of patients for further services, such as hospital admission and laboratory testing.

* Operated electrocardiograph (EKG), Hemoglobin A1C machine, Coumadin checks, Glucose Checks, along with performing injections or treatments

* Processed basic laboratory tests on premises for patient specimens. Troubleshoot and rectifying specimen issues.

Fountain Family Medicine, Jacksonville, FL 1/2006 - 7/2008

Front Office Assistant / Medical Assistant

* Maintained doctor and patient appointments and schedules.

* Checked and verified patient insurance and handle payments, debt collection & billing inquiries

* Coordinated with other medical facilities or departments to schedule further testing of patients

* Performed basic laboratory tests on premises

* Answered and directed telephone calls

* Knowledge in Enterprise and EMR

PREVIOUS EMPLOYMENT

TEXAS ROADHOUSE, Westminster, MD, Server, head server 3/2001 - 3/2006

PRIVATE INDIVIDAUAL, Sykesville, MD, Nanny 2/1998 - 5/2005

TECHNICAL SUMMARY

Software: eClinicalWorks EMR/Practice Management Software v9 & v10

Allscripts EMR/Practice Management Software

MS Office Suite (Word, Excel, Outlook)

EDUCATION

Florida Community College, Jacksonville, FL 8/2006 - Present

Continuing education in Nursing

Business Education courses

Caroll Community College, Westminster, MD 1996

CERTIFICATIONS

Florida State CNA number- 130909

Basic Life Support Certification

90 hour Childcare Certification

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