Customer Service Representative

Devi Salamalay

*** ******** *****

Kissimmee, FL 34758

917-***-****

********@*****.***

Objective: To obtain a position where my service can apply great ethics to whomever is around.

Skills

Peachtree Accounting Outlook, Lotus

QuickBooks Notes Samsung

WordPerfect The Barak Software Program

Window Millennium Genesis Software

Lotus 123 Interact Web Software

Database III

Proficient in Microsoft Office Products

Professional Experience:

H&R Automotive Tire Outlet Kissimmee, FL

2013- Present

Front Desk Clerk

• Order auto parts.

• Answer solace and direct calls appropriately.

• Make invoices using QuickBooks and direct invoices to the right customers.

• File all invoice.

• Complete monthly taxes using QuickBooks.

• Calculate daily income at the end of the shift,

• Compose parts vendor payments,

PBX Operator

• Answer solace and direct calls appropriately using multiple lines.

• Assist all customers and associates with information.

• Record and deliver alarm calls.

• Log all relatable information in database.

• Serve as a customer service representative.

S. SCHNITZER & CO. USA, INC. New York, NY

2004-2013

Office Manager

• Responsible for all aspects of bookkeeping.

• Coordinating and executing all Merchandise transfer in and out of office.

• Handling all Inventories, all cash receipt/bank deposit, billing, and entering invoices daily.

• Assist customers with sales.

• Provide a full scope of administrative work.

• Extensive knowledge of Interact Web Software for loose diamonds and jewelry.

• Enter product information into database.

• Provide customer service to potential clients at business affairs.

E. SCHREIBER, INC. New York, NY

2001-2003

Administrative Assistance / Bookkeeper

• Managed all aspects of bookkeeping.

• Entered Orders, Including handling all cash receipts/Bank deposits, billing, entering daily invoices

(incoming).

• Provided a full scope of administrative work to the President.

• Reconciled general ledger and end of month closing.

• Created reports and spreadsheets using Excel and Lotus.

• Calculated commissions for all sales associates.

• Filed expenses reports and provided all assistance to customers.

• Provided secretarial assistance to the President and Vice President

• Handled all mails, correspondence, travel arrangements and call screening,

• Set up new hires within department, i.e. phone, computer, credit card and supplies

• Ordered office supplies for department and maintained expense accounts

• Assisted our independent auditors with special projects and year end statement

• Maintained files for accounting and financial services departments

• Provide customer service to potential clients and investors.

Education

Queens Computer Center, 1989 Jamaica, NY

• Obtained Certificate in Business Data / Word Processing

Jamaica High School, 1987 Jamaica, NY

• High School Diploma

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