Customer Service Administrative Assistant

Inga S. Holmes

**** ****** ***** ***

Winter Garden, Fl 34787

407-***-**** (Cell)

Email: ********@*****.***

OBJECTIVE

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple

tasks simultaneously and following through to achieve project goals. Answering high call

volume of incoming calls while handling in person inquires from clients and colleagues.

Flexible and hardworking with strong drive to succeed.

QUALIFCATIONS

• Extremely organized and self-motivated, professional with 6 years experience in supervisory

leadership with wide area in personnel management.

• Assistant to Merchant

• Captian of the Diversity Team

EXPERIENCE

Home Depot June 2000 – September 2014

Service Desk Supervisor

• Answer and respond to customer phone calls and inquires quickly, accurately and

professionally

• Resolve customer complaints or involve the appropriate manager to ensure customer

satisfaction

• Review and analyze Special Services to ensure all orders are being handled in a way that

does not create shrink or excess markdowns

• Manage associates performance through communication of goals, documenting and evaluating

their performance; develop associates by providing informal and formal performance based

feedback.

Department Supervisor

• Balance inventory and supervisory tasks with serving customers

• Support direct reports’ customer service delivery by answering questions, special ordering

products, and assisting customers

• Monitor daily schedule to ensure adequate coverage, ensure associates can takes breaks at

the scheduled times

• Observed associates and provide feedback on performance

• Know store goals and set personal goals to support store results

Global Product Merchant Assistant

• Provided administrative support to Global Product Merchant and Merchandising department.

Entered data and maintained vendor information, coordinated samples with the Gardening

Department

• Utilized Excel spreadsheets to organize data, proofread and other administrative duties

assigned

• Served as a point of contact for stores and vendors regard ordering and delivering products

• Worked closely with merchandising staff to gain understanding of strategic decision to facilitate

information sharing with stores

Merchandise Support

• Entered and maintained integrity of merchandising database

• Provided administrative assistance to Data Administration Supervisors and Management

• Performed data entry and proofed Purchase Orders, SKU setups and maintenance, Vendor

set-up and maintenance, Retail/Cost changes and any merchandising related data

• Prioritized, organized and maintained filling system of important documents. Answered and

routed incoming calls from merchandising associates, vendors and other internal and external

customers

• Collaborated with Global Product Merchant and assistant to review data for accuracy and

completeness

Genco, Atlanta, Georgia January 1995 - June 2000

Receptionist

• Answered incoming calls and direct them to the appropriate departments

• Screen resumes submitted to the company and post openings to job board.

• Greet numerous visitors, including VP’s, vendors, and interview candidates.

Return to Vendor Clerk

• Worked closely with Vendors, Sears Representatives, and General Manager to ensure

merchandise was handled and staged properly in the warehouse.

• Responsible for getting return authorization for damaged and recall merchandise.

• Ensured merchandise was shipped to its proper location.

COLLEGE EDUCATION

• Morris Brown College: Early Childhood Education (1989 – 1992)

• University of Phoenix: Bachelor’s in Business Management (2005 – 2007)

SKILLS

• Work with little or no supervision

• Excellent Management skills

• Proficient and familiar with MICROSOFT office

• Strong customer service skills

• Type 30 words per minute

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