Customer Service Management

Miguel CASTILLO

***** ** ******* ******, **** RATON FL

***** *********@*******.*** 954-***-****

OBJECTIVE I am currently searching for a position where I can continue enhancing my career growth while

contributing with my educational skills and prior work experience.

•

SKILLS & Ability to work independently as well as in a team environment.

ABILITIES

• Strong interpersonal and organizational skills.

• Demonstrated sound analytical judgment and problem solving skills.

• Fluent in English, Spanish and working knowledge of Portuguese.

• Comprehensive knowledge of Microsoft Office products including Word, Power Point, and

advanced knowledge of excel.

EXPERIENCE ECONOMIC ADVISOR ARMY INDUSTRIES QUITO - ECUADOR

1994-1999

Actively involved in the planning and coordination of financial and economical programs to

grow the portfolio of the holding group under modeling, PV analysis, cost of capital) to

determine the potential buyout or sellout of various companies partially owned by the holding

group as well as potential business prospects.

Prepared financial analysis for the companies owned by the Holding the management of the

Army Industries (DINE).

Performed feasibility studies (cash flow

Group.

Served as the contact person with foreign investors seeking to create joint ventures with the

holding group.

Reported directly to the board of directors in order to provide direct feedback concerning the

various new projects considered by the group.

DEALER SERVICE ANALYS FORD MOTOR CREDIT COMPANY

1999-2002

Responsible for writing credit reviews/request for floor plan, capital and mortgage loans for

dealers.

Cross-trained in the collections, audit and consumer credit departments.

Responsible for selling and introducing a new lease product offered by FMCC (Commercial

Lease Plus) to all the floor plan dealers.

Coordinated the team to improve the customer/employee satisfaction indexes for the

commercial branch.

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CREDIT ANALYST WORLD OMNI FINANCIAL CORPORATION

2002-2004

Credit Analyst (2002-2004)-

Responsible for managing a national portfolio with Dealers across the nation.

Responsible for monitoring and evaluating the financial position of each of the dealers part of

the assigned portfolio.

Responsible for coordinating audits with DATASCAN, monitoring audit results and

communicating this results to upper management.

Coordinating/preparing legal documentation for new dealers as well as new loan requests by

existing customers (FP, Capital Loans and Mortgage Loans).

ASSISTANT VP SUNTRUST

2006

Management of a dealer portfolio for South Florida. Involved in selling various banking

products, as well as managing the risks associated with this portfolio.

Responsible for monitoring and evaluating the financial position of each of the Dealers part of

the assigned portfolio.

Responsible for coordinating audits with DATASCAN, monitoring audit results and

communicating this results to upper management.

Coordinating/preparing legal documentation for new dealers as well as new loan requests by

existing customers (FP, Capital Loans and Mortgage Loans).

SR. CREDIT ANALYST WORLD OMNI FINANCIAL CORP

2006-2014

Responsible for managing a Toyota portfolio of over $100MM.

Prepared independent, in-depth analysis of financial statements, projections and business

plans; proactively identifies and mitigates key risks

Managed financial reporting requirements, covenant requirements, past dues and

documentation

Prepares credit approval packages on new loan requests, renewals and extensions

In addition to preparing and submitting credit reviews/request, as a sr. credit analyst

responsible for providing a satisfactory customer service to dealers.

Preparation of financial presentations which summarized the financial performance of our

various customers.

Assisted in reviewing internal and attorney prepared loan documents to ensure accuracy as

compared to the credit approval package; works closely with paralenders to ensure timely

completion.

Participated in post-closing inspection as part of a continuous monitoring credit risk

management framework.

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EDUCATION MASTER IN BUSINESS ADMINISTRATION, JULY 1994. UNIVERSITY OF TAMPA.

B.S. IN BUSINESS ADMINISTRATION WITH MAJOR IN ECONOMICS, JUNE 1992.

UNIVERSITY OF WISCONSIN.,

LEADERSHIP 1994-1995 America’s Technological University - Quito-Ecuador. Adjunct Professor of Finance

and Dean of the International Marketing School.

2013-present FIFA Licensed Player’s Agent

REFERENCES

AVAILABLE UPON REQUEST

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