Customer Service Sales Representative

Radhiya price

**** *********** *** ( Jonesboro, GA 30236

404-***-**** ( *********@*******.***

EDUCATION: SPELMAN COLLEGE, Atlanta, GA

Bachelor of Art in Psychology, 1998

SUMMARY OF QUALIFICATIONS:

Extensive product knowledge combined with creative ideas for product

applications creating a solid history of sales success. Strong analytical

and planning skills combined with the ability to coordinate efforts to meet

organizational goals. Productive and efficient work habits without

supervision.

PROFESSIONAL EXPERIENCE:

Mortgage industry professional with loan-processing experience and a

comprehensive knowledge of conventional and government loan programs

Computer knowledge in MS Office Suite and proprietary mortgage-processing

software

A solid background in sales and product expertise

Excellent human resources background, including: applicant screening and

new employee orientation and training

WORK EXPERIENCE:

Mortgage Processor, Amerisave Mortgage Corporation, Atlanta, GA (May 2009

- June 2013)

. Responsible for a pipeline of up to 20-30 loans per month

. Review loan application package for completeness and accuracy,

reconciles application against system input

. Responsible for verifying credit and required documentation based on

AUS Findings.

. Liaison for customer, real estate agents and internal staff for

collection of additional documentation as requested by Underwriting

. Input/update application data in origination system, and proper

disclosure of all third party fees on Good Faith Estimate

. Review final HUD-1 Settlement with customer prior to closing

. Responsible for superior verbal and written communication to customer,

third party contacts and all internal staff for providing excellence

in customer service

Loan Officer/Assistant Manager, American Discount Mortgage, Union City, GA

(March 2004- May 2008)

. Originate and process mortgage loans

. Establish interpersonal relationships with real estate agents and

investors to obtain referrals

. Analyze personal credit for clients to develop strategies for

improvement

. Provide customer service and credit counseling to potential clients

. Link between borrowers, appraisers, underwriters, and realtors or

builders to maintain communications and improve processing times

. Interview for new hires, provide orientation and train new employees

Sales Representative, Ranger American/ADT, Norcross, GA (February 1999 -

February 2004)

. Perform daily presentations to homeowners to sell monitored security

systems with an 85% closing ratio

. Set up and established new territory by developing interpersonal

relationships with on site real estate agents and builders to obtain

leads that generated into sales

. Designed an introductory call script, which became a standard for the

company

. Served as a product specialist and trainer for new hires

. Finished in the top 10 for entire southern region four years in a row

References are available upon request

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