Manager Sales
Resume:
CURRICULUM
VITAE FOR
TINASHE ZENDA
RUJEKO 1A
MASVINGO
CELL: +263***-***-*** / +263***-***-***
HOME: +263********
E-MAIL: ********@*****.***
PERSONAL DETAILS
BORN 12 OCTOBER 1986
SEX MALE
MARITAL STATUS MARRIED
NATIONALITY ZIMBABWEAN
LANGUAGES ENGLISH AND
FRENCH
PASSPORT NUMBER BN568909
RELIGION CHRISTIANITY
career objectivE
• To be employed in a position that challenges my practical experience,
qualification strength and innovative capacity in the hospitality industry.
CAREER AND BACKGROUND SUMMARY
• A confident, energetic and self driven person with good communication and
analytical skills
• A hands on “ out of the box” thinker who can be relied upon on working alone, as
a team player, self starter in order to meet the desired Organisational goals or
objectives.
• A Natural leader
Has been involved in coordinating functions for group bookings at
Regency Hotel Chevron and other functions which were assigned to
attaches by the General Manager.
Has held a position as Midlands State University Tourism Society
Secretary General, for a period of 2years. Thereafter interacting with
other Tourism Societies at different Universities as well as representing
Midlands State University at the 2011 Travel Expo.
• A reliable and trustworthy hard worker who is performance driven and results
oriented as well as customer friendly
• A dedicated and innovative person who is not afraid of change.
Introduced a new reservation system at Regency Hotel Chevron within a
month of joining the sales and marketing department after my
familiarization tour in different department.
Added a guest feedback blog on the Hotel’s website and Initiated the use
of guest questionnaires for feedback from clients
PROFESSIONAL WORK EXPERIENCE
Date From – to (Year) January 2012 to date
Organisation Regency Hotel Chevron
Location Masvingo, Zimbabwe
Position Guest Relations Officer
•Conducting quarterly sales calls to new corporate clients,
Description of duties
existing corporate clients and lost corporate clients.
•Explaining hotel products, service and other information
about the hotel as requested
•Selling, processing and entering and confirming room
reservations using selling techniques and strategies.
•Maintaining knowledge of current hotel events, activities,
hours of operation as well as dining options currently
available.
•Attending Travel Expo, Trade Fair on behalf of the
organization thus being a hotel ambassador.
•Preparing end of month sales and marketing reports.
• Interacting with customers during their stay thereby seeking
their needs and wants and transforming their needs into
service
• Assisting guests with issues and complaints, with empathy
and a focus on guest satisfaction. Using supervisor support
when necessary.
• Liaising with the manager in order to have room rates
which meet product and service’s quality and helping in
making deliberations on offering discounts.
• Networking and net weaving with other tourism and
hospitality players creating synergies so as to meet or exceed
customer expectations.
• Keeping an up dated customer file in order to make follow
ups.
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•Answering incoming calls and assist with reservations,
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confirmations, and room need requests, and questions.
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•Explaining hotel products, service and other information
about the hotel as requested.
•Selling, processing and entering and confirming room
reservations using selling techniques and strategies.
•Maintaining knowledge of current hotel events, activities,
hours of operation as well as dining options currently
available.
•Greeting guests warmly and performing registration
procedures.
•Providing guests with appropriate room assignments, room
keys, directions to the rooms, while up-selling when
appropriate.
• Verifying payment for stay including incidental costs by
obtaining credit information.
• Assisting guests with issues and complaints, with empathy
and a focus on guest satisfaction. Using supervisor support
when necessary.
• Answering incoming calls within 3 rings with appropriate
greeting.
• Maintaining accurate logs of mail, packages, parcels or other
items for guest delivery.
• Accurate accounting of cash bank assigned to each agent.
• Posting charges to guest accounts as designated.
• Facilitating guest departures providing accurate statements
and ensuring guest satisfaction and collecting all payments
due.
• Other duties as assigned.
Competences and interests
Able to interact with different people from all corners of society
Vast experience in information technology
Composed and capable of working under pressure and minimum supervision
Clean class four driver’s license
Good analysis and strong organizational skills
PROFESSIONAL AND EDUCATIONAL QUALIFICATIONS
Institution Degree(s) or Diploma(s) obtained:
(Date from – Date to)
MIDLANDS STATE UNIVERSITY Master of Commerce in Marketing Strategy
– ZIMBABWE(June 2013)
MIDLANDS STATE UNIVERSITY Bachelor of Commerce Honours Degree in Tourism
– ZIMBABWE (March 2007 to May and Hospitality Management (2.1 Degree Class)
2011- )
MACMAINE SCHOOL OF -Diploma in Information Technology
COMPUTING –ZIMBABWE -Certificate in Information Systems
(January 2006 to December 2006)
LUNDI HIGH SCHOOL (January Advanced Level; Management of Business and
2004 to November 2005) Geography
GOKOMERE HIGH Ordinary Level including Mathematics and English
SCHOOL( January 2000 to
November 2004)
REFERENCES
Ms T. Chidovi
Sales and Marketing Manager
Regency Hotel Chevron
Box 245
Masvingo
Zimbabwe
********@*****.***
Mr G. Gava
Front Office Manager
Regency Hotel Chevron
Box 245
Masvingo
Zimbabwe
********@*****.***
Mr O. Chikuta
Chairperson Department of Tourism and Hospitality
Midlands State University
Box 9055
Gweru
Zimbabwe
+263***-***-*** or +263***-***-***
********@***.**.**
Contact this candidate