Customer Service Sales and Accountant
Resume:
S HAUNT A S . T O OTE
************@*****.***
Bronx, NY 10469
SUMMARY
Proven ability to work well under pressure and adjust to various workloads, highly organized with a strong
attention to detail and accuracy, Self-motivated, computer savvy, entrepreneurial spirit business professional with an
extensive work history seeking employment. Team player with excellent written, oral and interpersonal communication
skills, including conversing with top executives and presenting materials to upper level management.
EDUCATION
University of Hartford, West Hartford, CT 5/09
Bachelor of Science in Business Administration, Major in Accounting and Minor in Insurance Finance
Dean's List spring, fall semesters 2007 and spring 2009
GPA Major: 3.63
COMPUTER SKILLS (Advanced Microsoft User)
Proficiency in Microsoft Word, Excel (V-Lookup, Pivot Table and Chart), PowerPoint, Publisher, Access, Adobe
Illustrator, Adobe Photoshop, Oracle, QuickBooks, Peachtree, AS400, PeopleSoft and Quark Express
ACTIVITIES
Accounting Society
Actively attend meetings; hear presenters discuss trends in various accounting fields
Studying for the CPA Exam and Tutoring college students in Accounting and Finance
ACCOUNTING EXPERIENCE
NEW YORK WHOLESALERS INC, White Plains, NY 3/10-Present
Staff Accountant / Office Manager (Part Time)
Responsible for various monthly closing processes (prepaid, bank recs, etc.)
Analyze expenses to ensure they are recorded appropriately on a monthly basis
Analyze financial statement variance
Prepares balance sheet, profit and loss statement, and other reports to summarize current and projected
company financial position
Audit contracts, orders, and vouchers, and prepare reports to substantiate individual transactions prior to
monthly close process
Establish, modify, document, and coordinate the implementation of accounting and accounting control
procedures
Calculates commission for each employee
Review, approve and reconcile travel expense reports
Organize and maintain files and records
Responsible for special projects as requested by Proprietor
HOPE YET FOUNDATION, Bronx, NY 7/11-Present
Executive Assistant / Bookkeeper (Per Diem)
Manage accounts payable including preparing bills for approval, paying bills, entering records into
QuickBooks and Microsoft Excel software and retaining adequate hard-copies
Manage accounts receivable including deposits
Manage projects and conducting research
Preparation and editing correspondence, reports, and presentations
Assist with the planning and execution of organizational fundraisers
Manage calendar, including meetings, reservations and appointments
Arrange professional and personal travel, including flights, hotels, and ground transportation
Manage contact lists and address book
Providing support with additional projects as the Foundation needs may require
UNIVERSITY OF HARTFORD, West Hartford, CT 1/07-5/09
Intern, Financial Accounting Office
Performed General Ledger Reconciliation, Fixed Asset data entry, and Journal Voucher entries using Oracle
Conducted campus-wide inventory of assets
Investigated why checks have not been cashed after three years; research for new addresses
Assisted with internal Audit
Assisted with the preparation of monthly, quarterly and annual financials and related management reports
Maintained general ledger and prepared monthly and quarterly Journal entries within the required timeframe
Maintained a spreadsheet for all operating expenses by month and by departments
Acted as an assistant for Intercompany receivable and payable account; analyses in billing, collections and/ or
payment of any balance due
Organized and maintained 1099 recipients’ data and ensure all recipients receive accurate information.
Gathered and distributed incoming and outgoing mail; Answer the telephone, fax paperwork to various
companies and make copies
RETAIL EXPERIENCE
STAPLES, White Plains, NY 10/2003-7/2014
Technology Sales Supervisor
Created and maintained a successful Selling culture in the Technology Department
Delivered results by providing solutions to customers by developing and managing relationships
Developed and maintained relationships with local carrier reps
Exceeded established personal and department sales goals
Built a book of business through in-store customer engagement, referrals and outbound calls
Tracked and monitored leads in salesforce.com
Determined and demonstrated understanding of customer’s needs
Partnered with Tech associates to promote the wireless program and sell connected services products
Provided an inviting environment for the customers by maintaining a neat and clean area
Organized and maintained accurate customer contracts
Set up and changed planogram with new technology assortments
Exhibited Easy Sales and Service behaviors in all interactions and communications with customers, associates
and management
Copy and Print Manager
Provided excellent customer service to diverse clientele
Ran a profitable, efficient and effective sales operation through effective people management
Prepared weekly schedule for the entire store
Managed Staff of thirty six Associates
Reconciled all cash office paperwork and prepared deposits for the bank
Reviewed Copy and Print Profit and Lost statement on a monthly basis
Approved and reconciled petty cash
Prepared monthly internal Audit for the entire store
Oversaw print production to ensure customers received quality jobs done right the first time
Reconciled cash drawers at end of day; collaborate with managers to verify store receipts
Operated cash register; process cash and credit transactions
Provided feedback and coaching to all Copy & Print associates to build strength, relationships and capability
Conducted Daily Quality Walks every shift and provide positive reinforcement and coaching for deficiencies
Achieved weekly store budget, became the first Best Copy Center in Westchester
Partnered with General Manager and Sales and Services Manager on Business Discount Program and
additional programs as needed
Communicated regularly with copy and print team, store managers and is regularly networking with all
associates in order to grow book of business
Involved in the selection, recruitment and performance assessments of CPC associates
Stayed current on new Copy and Print technologies, products and services
Worked with production machinery and customer management systems including Salesforce.com and AS400
Served as a Selling and Service role model for entire store
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