Customer Service Human Resources

Rochelle D. Wilson

**** **** **** *****: 404-***-****

Austell, Georgia 30168 ***************@***.***

SUMMARY OF QUALIFICATIONS

• A conscientious, goal oriented individual with exceptional interpersonal, customer

service, and communication skills.

• Proven and successful personnel and administrative skills.

• Strong commitment to the quality process and cooperative team work.

• Ability to make quick decisions working independently as well as within a team.

CORE COMPETENCIES

Customer Service Communication Office Administration

New Hire Orientation People Soft MS Office Suite

Outlook Quick Books Excel

PROFESSIONAL WORK EXPERIENCE

Acsential Services

Human Resources Assistant 2013-present

Handle HR Functions for various positions.

• Background checks / I-9's.

• Recruiting.

• Interviewing Candidates.

• Payroll Functions.

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• Employment Verification.

• Unemployment Hearings.

State of Georgia/Department of Defense

Front Desk Associate 2013-present

Manage the overall operation of the billeting establishment.

• Check in/out Military personnel.

• Respond to and resolve client issues.

• Balance all revenue and credit card receipts.

• Verify account accuracy and correct any cashier errors or discrepancies.

• Run daily reports, perform all end of day procedures, post room charges and transmit daily

reports to management.

Ross Dress for Less, Inc. Atlanta, GA

Cash Office Associate 2009-2011

Maintained cash office and cash handling procedures.

• Ran reports and balanced all cash drawers.

• Managed sales and banking records.

• Prepared and provided detailed reports to management and provided any discrepancies to store

management.

• Prepared daily deposits for armored car pick-up.

Courtyard/Springhill Suites Marriott

Night Auditor 2002-2011

Managed the overall operation of the hotel between 11pm and 7am.

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• Balanced all revenue departments including food and beverage and credit card receipts.

• Verified cash intakes and the accuracy of all hotel accounts.

• Ran daily reports, filed and performed all end of day procedures.

• Transmitted daily reports to the manager.

• Answered telephones and checked guests in/out.

City of East Point, East Point, GA

Benefits Administrator 2001-2002

Handled all Benefit functions

• Maintained all insurance reconciliations, disability claims, and modified all insurance changes.

• Managed C.O.B.R.A.

• Utilized payroll software to add, terminate, and make any insurance changes.

• Handled all new hire orientations.

Matrix/Babb International

Receptionist/Human Resources Assistant 2000-2001

Handled administrative and human resource functions

• Administered all separation notices and C.O.B.R.A,

• Ordered all office supplies and typing proposals.

• Greeted all clients, answered and screened calls.

• Maintained front office presentation

• Created and edited monthly newsletter.

Trammell Crow Company

Administrative Receptionist 1996-1999

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Assisted administrative assistants with data entry and accounting procedures.

• Answered multi-line phones with ninety-nine extensions.

• Assisted human resources with special projects.

• Assisted accounting department with special projects /10 key.

EDUCATION

Associate of Science

Business

Art Institute of Fort Lauderdale

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