Customer Service Data Entry
Resume:
Natalie L. (Beebe) Ferguson
Siloam Springs, AR 72761
Phone: 318-***-****
Email: ********@****.***
Qualifications
Communication Skills
. Detail oriented, hardworking and an experienced leader.
. Self-starting professional with the ability to think clearly and
react quickly in fast-paced high-stress environment.
. Efficient in customer service and organization.
Management Skills
. Result-oriented supervisor consistently selected to positions of
greater responsibility.
. Experienced in personnel supervision and training.
. Ability to work well as a team manager and player, as well as
individually.
Computer Skills
. Systems: Microsoft- Home edition, XP, Windows
. Software: Windows 95-2010, Microsoft Word, Excel, Power Point,
Agentrics-ASPECT, INFOR OPTIVA, GenNovation-SPECONNECT, various
specification and label review databases (BLUE, ARC, Group 360,
SGS, DC Insite, equator-design), AS400, LIMS, Genesis, EAM
(purchase order system), HFI (Hold for Inspection system)
Education
o Naval Leadership and Management training
o Information Systems Technician Naval "A" school
o On the job training in Communications and Telecommunications Systems
o Communication Antenna maintenance
o High school graduate, Natchitoches Central High School: May 1999
o BS in Biology with concentration in Environmental Science at Louisiana
State University of Shreveport: May 2009
o Summer 2008 research project: "The Effectiveness of Wetland
Filtration of Agricultural Run-Off"- a senior design project focused
on collection of data from a constructed wetland and agricultural plot
to determine the levels of nitrate, phosphate, TKN, ammonia, and total
phosphate found in the wetland and the lower pond in which the wetland
filters into and other areas in close proximity of the agricultural
plot.
o University of Phoenix (online)-MBA, November 2011
o FDA Food Labeling Workshop- April 2012
Employment Experience
Allens, Inc. - Sr. Food Technologist; 305 East Main St, Siloam Springs, AR
72761; 479-***-****
June 2010- Present; full-time; 40+hours/week; salary- $60,000/year
. Assistant to Vice President of Science and Technology, Director of
Research and Development, and Director of Quality/Food Safety.
. Conduct quality assurance testing on products: salt, brix, pH, ratio,
grading, research, and development.
. Conduct/Assist R&D research for new product development
. Data entry to Optiva data management system used for specifications,
ingredients, product, formulas, packaging, etc.
. Set-up and conducted product showings for current and prospective
clients.
. Prepare and ship samples to current and prospective clients.
. Collect data on competitor products for presentation and comparison.
. Review/Coordinate product packaging /labels for accuracy and
conformance with CFR 21 for private/public labels.
. Digital images taken of the company's products and packaging to be
entered into the Optiva database.
. Digital images taken of products to develop a standardized grading
system within the company according to USDA grading standards.
. Review and maintain company product specifications and nutritionals
. Support Inventory, Sales, and Production departments for various tasks
and documentation provided by the Quality department.
. Maintain customer specification databases with the most current
product and plant safety data
. Review finished product for quality and report issues to the plant for
corrective action
. Ordering supplies for 3 facilities, issuing PO, and shipping/receiving
. Issue Certificates of Analysis on products
Consumer Testing Laboratories- Laboratory Technician; 2601 Otis Corley Dr,
Bentonville, AR 72712;
March 2010-June 2010; full-time; 40 hours/week; salary- $14.00/hr
. Conducted fiber analysis, logged samples, prepped samples, and
performed data entry.
Walter Jacobs Nature Park-Park Naturalist; 8012 Blanchard Furrh Rd.,
Shreveport, LA 71107;
May 2009-December 2009; part-time; 20-30 hours/week; salary- $16.00/hr
. Assists with the day-to-day operation of the nature park; advises park
maintenance crews of any nature areas needing restoration or repair;
may supervise a small group of laborers. Assists and directs students
on park related projects.
. Plans, prepares and presents nature trail tours and interpretive
programs both at the nature center and off site for parks visitors,
school groups, and local social and civic groups. Marks and maintains
nature trails and develops guides to trails in the park system;
classifies and maintains records on flora and fauna in parish parks.
. Plans and constructs exhibits and interpretive displays and maintains
the proper care and upkeep of all live animal displays.
LSUS Herbarium-Data Entry Clerk; One University Place, Shreveport, LA
71115; 318-***-****
August 2008-May 2009; part-time; 20hours/week; salary- $8.00/hr
. Data entry of over 10,000 plant specimens in order to create a
complete computerized database of the LSUS herbarium collection of
plants throughout Northwest Louisiana, Northeast Texas, Southwest
Arkansas, and Southeast Oklahoma.
Community Bank of Louisiana; 114 East Bert Kouns, Shreveport, LA 71106; 318-
861-3655
March 2007- December 2007; full-time; 40 hours/week; salary- $8.00/hr
. Bank teller- maintaining a cash drawer, cashing checks, and
maintaining customers accounts.
. Vault teller- ordering money, controlling the flow of vault money and
teller money, shipping out money to Federal Reserve banks and other
branches, and filling the ATM with money.
. Customer service in opening new bank accounts and entering customer
loans into the banks loan system and programs.
Academy Sports and Outdoors-Apparel Associate; 140 East Bert Kouns,
Shreveport, LA 71106;
June 2006-Feburary 2007; part-time; 20-30 hours/week; salary- $7.50/hr
. Women's apparel associate- responsible for maintaining women's apparel
by stocking new arrival apparel and performing closing procedures
(fronting and facing all women's apparel).
. Customer service- helping customers find what they are in need of and
ordering merchandise from other branches if the store did not have
that particular item.
ABC Auto Parts-Delivery Driver/Assistant Coordinator; 725 Bert Kouns,
Shreveport, LA 71118;
May 2004-May 2006; part-time; 20-30 hours/week; salary- $7.50/hr
. Delivery driver to various customers; large accounts to smaller
privately owned shops. Customer service skills required for customers
and communication with other ABC stores.
. Assistant Driver Coordinator: finalizing cash tickets, handling and
closing down a cash drawer, directing other drivers, and pulling
merchandise to prepare for delivery.
North Louisiana Security Service-Security Guard; 852 Texas Ave, Shreveport,
LA 71101; 318-***-****
November 2003-May 2004; full-time; 40 hours/week; $9.00/hr
. Served as a facilities security guard at the Foremost Dairy Plant and
security guard for prisoners at Louisiana State University Medical
Center.
. Job consisted of keeping records, filling out paperwork, and filing
reports.
Military Experience
United States Navy
October 1999-October 2003
Duties and Assignments include:
Naval Communications, Telecommunications Area Master Station
. Served as a technical control operator of over 1000 circuits
including: EHF, SHF, UHF, tactical data, voice, satellite, video
teleconferencing, Defense Red Switch Network, Microwave Links, various
commercial and naval telephone switching systems, and digital patching
system (ANCC).
. Cryptographic Supervisor of over 300 pieces of cryptographic equipment
and material in support of Mediterranean and Indian Ocean Areas of
Responsibility.
. Training supervisor which included conducting training evolutions for
over 15 personnel within the duty section.
USS Abraham Lincoln (CVN-72)
. Facilities control supervisor ensuring quality customer support,
proper operation, and fault isolation for over 200 tactical data,
voice, satellite, video teleconferencing (VTC), and 48 commercial SHF
(ISDN and STU-III) phone lines.
. Divisional Security Manager responsible for security clearances for 37
divisional personnel and manage a security access list that included
11 other divisions/squadrons onboard.
. Knowledge of the security clearance EPSQ program.
. Antenna maintenance technician responsible for the maintenance of 70
shipboard communication antennas.
References
Dr. Michael H. MacRoberts
LSUS Herbarium
*******.**********@****.***
Amanda Crnkovic Lewis
Red River Watershed Management Institute
Assistant Director
******.********@****.***
Dr. Dalton R. Gossett
LSUS Biology Dept.
******.*******@****.***
Dr. Stephen W. Banks
LSUS Biology Dept.
*******.*****@****.***
Rene Pallay McDonald
LSUS Biology Secretary
****.******@****.***
Brenda Wilhelm
Community Bank of Louisiana
Branch Manager
********@*****************.***
Jennifer D. Waters
Personal reference
3089 Hwy 7 N
Camden, AR 71701
Crystal D. Bovard
Dental Assistant for Dr. McPherson
Personal reference
204 Salem Cemetary Rd.
Plain Dealing, LA 71064
Dr. Amy A. Erickson
LSUS Biology Dept.
***.********@****.***
Amanda Fletcher
Environmental Scientist
*********@************.***
Bear Creek Environmental
Jenny Diehl
Director of Research and Development
Schwan's Stillwell, OK
*****.*****@*******.***
Linzi Sindelar
Fiber/Fabric Analysis Manager
Consumer Testing Laboratories
*****.********@***************.***
Danny Bolstad
Allens, Inc
********@******.***
Kaylee Russell
Allens, Inc
********@******.***
Contact this candidate