Customer Service Representative

TINA URBENZ

***-*** ****** *******, ****** ON K*T 0J4 613-***-****

**********@*****.***

OBJECTIVE

Seeking a challenging position as a marketing and sales associate in Kanata

with a desire for personal professional growth.

SUMMARY

. Extensive experience with retail cash, key holder and bank teller

. Excellent organizational, time management and promotional skills

. Experienced in administrative services and event planning

. Merchandising experience

. Personal shopper for home and wardrobe attire

. Computer experience with Windows and applications such as Microsoft

Word/Excel

PowerPoint, Internet Explorer, Email

EMPLOYMENT

French Instructor Teacher Aid

2014

C.C. Loughlin Elementary School

Corner Brook, NL

Created and Facilitated French language activities

Assisted Teacher

Collaborated with teaching staff

Administration/Receptionist 2013

Renfrew Futures Development Corporation Pembroke, ON

. Greeted tourists and local public in English and French

. Maintained files in records management system

. Updated agency members list

. Ordered updated tourism brochures for the welcome centre

Supply Teacher

2009-2011

Renfrew District School Board Pembroke, ON

. Adapted teaching to learning styles for Special Needs Students

. Taught Grades 1 - 8, both French and regular classrooms

. Collaborated with school support counselor, colleagues and

administration

Event Coordinator

2009

104.9 MYFM Pembroke, ON

. Scheduled and performed Live interviews with Community event leaders

and participants

. Attended community events in the Radio Cruiser for branding and

promotional activities

Literacy Aide Assistant

2007-2009

C.C. Loughlin Elementary School

Corner Brook, NL

. Developed and facilitated French language activities

. Performed team teaching lessons

. Managed classroom environments

Office Assistant

2004-2005

Dr. Robert Ennis

Corner Brook, NL

. Assisted doctor with patient procedures

. Escorted patients to examination rooms

. Updated patient address and telephone changes

Customer Service Representative

2003-2004

RBC Royal Bank of Canada

Corner Brook, NL

. Performed client transactions

. Referred clients to other RBC professionals

. Responded successfully to client inquiries and issues

2001

Member's Assistant for Office of the Hon. Brian Tobin, P.C., M.P Ottawa,

ON

. Received visitors and screened telephone calls

. Sorted mail, forwarded daily emails to departments

. Distributed supplies

. Liaised with departmental staff and riding assistant

. Kept abreast of riding articles and news articles

. Prepared birthday and anniversary certificates per requests

Passenger Service Agent

2000-2001

World Wide Travel

Enfield, NS

. Greeted passengers

. Performed check-in duties

. Escorted passengers to and from airport gates

. Taught French to front line staff for passenger service applications

VOLUNTEER

Canadian Diabetes Association

2014

Ottawa, ON

EDUCATION

Adult Teacher Education Diploma Memorial

University, St. John's, NL

Teaching English as a Foreign Language Certificate Rambouillet,

France

Regina High School Diploma

Corner Brook, Newfoundland

References Provided Upon Request

Contact this candidate