Customer Service Representative

Brandon Outlaw

**** ******* ***** **** *******, GA 30339 Phone: 314-***-**** E-Mail:

********@*****.***

bjective

Call Center Representative with expertise providing customer support in high call volume

environments. I have exceptional computer aptitude and telephone etiquette.

Experience

uts Styles & More, Saint Louis, MO6/2 1 - 2/2 14

arber

Giving customers a unique style or look according to their choice with clippers or shears to achieve the look the customer is

seeking.

Completed safety training and certifications.

Advised customers on proper treatment of dry and damaged hair.

Maintained a regular client list of up to [40] customers.

Established a strong relationship with client base to generate long-term business.

AT&T, Saint Louis, MO3/2 9 - 3/2 1

Customer Service Representative

Responsible for handling 1,000 inbound calls monthly while building andmaintaining customer relationships with ATT.

Responsible formaking sure customers were receiving the best services that ATT had to offer whether it is U-verse,

DIRECTV, DSL, home phone, and/or cell phone services.

Ranked number one on team consecutively.

Responsible for learning and using multiple systems in order to give out the best customer service possible. Systems

included CPSOS, System X, Tellegence, Express Pay, CRM, Exchange Plus, and CCTP.

Effectively managed a high-volume of inbound and outbound customer calls. Defused volatile customer situations calmly

and courteously.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

United Health Group, Saint Louis, MO6/2 7 - 8/2 8

Customer Service Representative

Effectively managed a high-volume of inbound and outbound customer calls.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Managed high call volume with tact and professionalism.

Met or exceeded service and quality standards every review period.

Great America Corporate, Saint Louis, MO 2/2 7 - 5/2 7

Cook 3

Prepared food items consistently and in compliance with recipes, portioning, cooking andwaste control guidelines.

Verified proper portion sizes and consistently attained high food quality standards.Developed menu's, pricing and special food offerings to increase revenue and customer satisfaction.

Led shiftswhile personally preparing food items and executing requests based on required specifications. Achieved and

exceeded performance, budget and team goals.

Enhanced andmaintained the central standardized recipe and ingredient repository, including nutritional and cost

information.

Developed menu's, pricing and special food offerings to increase revenue and customer satisfaction.

Led shifts while personally preparing food items and executing requests based on required specifications. Achieved and

exceeded performance, budget and team goals.

Enhanced andmaintained the central standardized recipe and ingredient repository, including nutritional and cost

information.

Ameristar Casino, Saint Louis, MO1/2 6 - 6/2 6

ine Cook

Prepared food items consistently and in compliance with recipes, portioning, cooking andwaste control guidelines.

Verified proper portion sizes and consistently attained high food quality standards.

Planned lunch, dinner and barmenus, as well as specialmenus for in-house special events and catering.

Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the

appropriate storage room, walk-in refrigerator, freezer or cooler.

Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.

May Company, Saint Louis, MO3/2 4 - 9/2 5

Customer Service Representative

Effectively managed a high-volume of inbound and outbound customer calls.

Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer

situations calmly and courteously.

Accurately documented, researched and resolved customer service issues. Managed high call volume with tact and

professionalism.

Education

Soldan International Studies Saint Louis, MO1999 - 2 3

L'ecole Culinaire Saint Louis, MO2 6 - 2 7

Eclips arber College Saint Louis, MO2 12 - 2 12

Skills

Skilled in call center operations Customer interface

expertise

Adheres to customer service procedures Strong

problem solving aptitude

MSWindows proficient

Exceptional work flow management Strong problem

solving aptitude

Avaya Software knowledge

References Available Upon Request

Contact this candidate