Customer Service Sales
Resume:
TANCHA WRIGHT
Ellenwood, GA 30294
*************@*****.***
OBJECTIVE
To obtain employment with an organization that offers the opportunity for professional growth. Where advancement is based on skills and contributions.
SKILLS & ABILITIES
• More than 10 years’ successful experience in customer service and support with recognized strengths in problem-solving and trouble-shooting for telecommunication and sales support.
• Ability to receive and resolve up to 200 plus calls per day.
• Possess solid computer skills.
• Type 40 wpm.
• Excellent working knowledge using Microsoft Excel, Microsoft Word, Remedy, Microsoft Word, SQL.
• Ability to train, motivates, and supervises customer service employees.
• Thrive in a fast-paced environment resolving customers’ complaints and conflicts.
• Research and resolve complaint calls in a professional manner.
• Team leader with strong supervisory, relationship management, communication, multi-tasking skills and proven fundraising abilities.
• Provide individualized training for new hires and departmental transfers.
EXPERIENCE
SUPERVISOR, INCOMM 06/2011-07/2014
ANSWER UP TO 200 INCOMING CALLS CONCERNING CUSTOMER’S FINANCES.
PROVIDE CUSTOMERS WITH AVAILABLE ACCOUNT BALANCES.
PENDING TRANSACTIONS. PRE- AUTHORIZATION RELEASES.
SET UP NEW ACCOUNTS. EDUCATE A CUSTOMER WHY THEY WERE NOT APPROVED TO OPEN UP AN ACCOUNT.
PUT PIN NO# ON CELL PHONE TO TURN SERVICES BACK ON.
CANCEL ACCOUNTS. PUT ACCOUNTS ON-HOLD. SEND OUT REPLACEMENT CARDS. COACH EMPLOYEES ON HOW TO HANDLE STRESSFUL CALL SITUATIONS. COACH EMPLOYEES ON THEIR DEMEANOR WITH CUSTOMERS EDUCATED CUSTOMERS ON THEIR ACCOUNTS BEING CANCELLED, OR WHEN THE ACCOUNT WAS OVER DRAWN.
CENTER MANAGER, AMERICA’S CASH ADVANCE 04/2009-11/2012
PROVIDE AND MARKET COMPANY SERVICES, INCLUDING BUT NOT LIMITED TO: CHECK CASHING, LOANS, UTILITY AND OTHER BILL PAYMENT TRANSACTIONS, MONEY ORDER SALES, WIRE TRANSFER SERVICES, POSTAGE STAMP SALES, AND DISTRIBUTION OF OTHER FINANCIAL SERVICES PERFORM OPENING AND CLOSING PROCEDURES, INCLUDING BUT NOT LIMITED TO: PREPARING BANK DEPOSITS OR RE-DEPOSITS, INVESTIGATING AND RESOLVING REPORT DISCREPANCIES. RESPONSIBLE FOR CONTROL OF ALL CASH FUNDS, AUDITING AND CHECK CASHING FUNDS.
TEAM LEADER, GC SERVICES 08/2004-12/2010
OVERSEE CUSTOMER SERVICE SUPPORT LINES IN HIGH VOLUME CALL CENTER AND PART OF A DIVERSE AND MULTI-CULTURAL SUPPORT TEAM.
ANSWER LARGE VOLUME OF TRANSFERRED, INBOUND CALLS PER DAY WITH A PROFESSIONAL UPBEAT ATTITUDE.
RECEIVE UP TO 200 INBOUND CALLS FROM CUSTOMERS CREATING NEW ACCOUNTS.
SERVICE AND SUPPORT EXISTING CUSTOMERS ACCOUNTS WITH UPGRADES AND/OR BASIC TECHNICAL ISSUES.
QUICKLY AND EFFECTIVELY SOLVE CUSTOMER CHALLENGES.
MAINTAIN QUALITY CONTROL/SATISFACTION RECORDS.
UPDATE SYSTEM WITH ACCURATE INFORMATION.
EDUCATION RETS TECH CENTER ONLINE
Associates Degree Computer Science, Minor: Help Desk, 2010
GPA: 3.6 Ranked top five in class
COMMUNICATION
Top 20% sales achievement award for 2007 and 2008 H.M.A (highest monthly ad-ons) award for June 2006 and December 2008
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