Customer Service Data Entry
Resume:
KEVIN WRIGHT
College Park, Georgia 30337
***************@*****.***
OBJECTIVE:
To obtain a position that will enhance my personal and professional skills.
SUMMARY OF QUALIFICATIONS:
• Knowledge of ICD-9/CPT/HCPCS Coding, Med soft, Claims Gear, Medical Terminology, Windows Software,
MAS software, MS Office, Quick base, Email manager, Data Entry, Transcription.
• Excellent oral and written communication skills.
• Demonstrated time management, organizational, multi-tasking capabilities.
• Very honest person and a team player.
• Proficient in Microsoft Word, Power Point and Excel Application.
EDUCATION:
Billing and Coding
Atlanta, Ga. Everest College 2011
RELEVANT EXPERIENCE:
Customer Service Rep.
Convergent, Atlanta, Ga. 07/2013 - Present
• Processing payments over the phone.
• Research and resolve customer billing issues.
• Knowledgeable of standard customer service philosophy and procedure.
• Assist with account that are delinquent, to bring them current.
Customer Service Scheduler,
Southeast Trans, Atlanta, Ga. 06/2011 – 05/2013
• Handle all customer service contacts via phone and email
• Schedule confirmed and rescheduled patient’s appointment.
• Maintained clients files and records
• Answered calls, took messages, and routed to suitable staff
• Communicated and interacted with all departments effectively and competently.
Customer Service Rep,
PBD Worldwide Fulfillment, Atlanta, Ga. 07/2007 – 02/2010
• Ability to be persuasive with customer satisfaction as a guiding factor.
• Research and resolved internal and external customer inquiries and complaints.
• Knowledge of standard customer service philosophy and procedure.
• Handle all customer service contacts via phone, email, and fax.
Contact this candidate