Customer Service Administrative Assistant

Dorothy Wallace Lehman

*** ******* *****, *******, ** 30032

PH. 480-***-****

*******@****.***

EXPERIENCE SUMMARY:

Global Frontier Missions

Administrative Assistant (Volunteer Position)

Call or e-mail in response to inquiries about the organization or the ministry of the organization.

TSYS Acquiring Solutions

Call Center Customer Service Rep

Spoke with Account Holders by phone.

Reviewed complaints concerning billing, fees and finance charges.

Answer customer’s questions regarding account information.

Went to quarterly classes on updated information and took test quarterly to verify I understood the

material covered.

Handled phone calls from disgruntled customers regarding account information; I would transfer them to

the correct department.

Typed account information obtained from customer into the computer using the programs, TS2 and Profit.

Investigated and corrected errors, following customer and establishment records and using calculator and

computer.

Perkinson Reprographics

Data Entry/Biller

Keyed billing information onto a local network. Printed delivery tickets

Trained Data Entry personnel in use and entry procedures of new dispatch software

Verified clients orders for timely and accurate deliveries

Thomas Reprographics

Dispatcher/Biller

Answered the telephone in the dispatch area for customer pickups

Dispatched drivers to the clients for pickups and deliveries

Prepared the clients order making sure it was ready for delivery

EDUCATION:

Degree

Associate of arts in Biblical Studies Covenant Theological Seminary, Greenville, NC

Technical

Diploma in Computer Programming Sawyer College of Business, Anaheim, California

Certificate of Training – APADE Input Clerk Course Department of Defense – NWC, China Lake

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