Customer Service Sales

VINODH XAVIER

G*, Alamelu Mangai Apts

Kulasekaran Avenue

Urapakkam

Chennai-603 202

Email: ************@*****.*** Mobile: +91-908**-*****

CAREER OBJECTIVE

To build a long term career in an organization that provides ample opportunity assures stability

encourages creativity and has an open environment with a free thought process

WORK EXPERIENCE

Member Service Executive in Nittany Outsourcing Pvt Ltd, at kottivakkam, Chennai for a

period of 1 Year (February 2006 – February 2007)

Customer Support Executive in Sutherland Global Services Inc, Tidel Park – Intuit CTG

for a period of 17 months ( February 2007 – July 2008 )

Business Development Executive with Object Frontier Software Inc, Ascendas IT Park,

Chennai for a period of 6 months ( August 2008 – February 2009)

Business Development Executive with Zoho Corp (formerly Adventnet Inc) Chennai for

a period of 10 months (February 2009 to December 2009)

Sr.Consultant (Sales & Marketing) with Mobius Knowledge Services, Shriram IT Park,

Chennai for period of 30 months (December 2009 – May 2012 )

Sr.Consultant (Sales & Marketing) with Gravity Solution, Ashok Nagar, Chennai for a

period of 18 months (May 2012 to October 2013)

JOB PROFILE - SALES & MARKETING

Name of the Organization : Object Frontier Software Inc

Designation : Jr.Business Development Executive

Duration : August 2008 – February 2009

Reference : Mr. Francis Borgians (Manager – BD)

(Mobile # 999**-***** )

o Cold Calling US Software companies

o Responsible for identifying opportunities in domain specific areas like Banking,

Healthcare, Insurance etc…

o Responsible for running through presentations to the prospects along with CTO

of the company.

o Fix appointments for CTO to discuss about business possibilities through a

conference call.

Name of the Organization : Zoho Corp

Designation : Lead Generation Executive

Duration : February 2009 – December 2009

Reference : Mr.Dev Anand (Manager – BD)

o Cold Calling US Manage Service Providers

o Marketing Tool – MSP Center Plus

o Fixing Appointments for Direct Sales team

o Tool Demo

Name of the Organization : Mobius Knowledge Services Pvt Ltd

Designation : Sr.Consultant - Ecommerce Division

Duration : December 2009 – May 2012

Reference : Mr. Shri Harish (Director - BD)

(Mobile # 984**-*****)

o Work closely with Online Retailers in US Retail Industry.

o Generating Leads through Running Email campaigns.

o Take Second Level Calls for incoming leads/Leads fixed by Cold calling team.

o Responsible for closures.

o Specialized in closing deals from Small medium to scope Accounts (Top 500)

o Identified new opportunities by targeting new domains.

o WebEx Specialist - Run Tool demos, Corporate presentations etc..

o Build client base for future references in retail industry

KEY ACHIEVEMENTS

o As a Customer Service Executive (Nittany Outsourcings Pvt Ltd), was nominated

for two times for Best Performance Award and Won one best performance

award in the month of August for Outstanding Performance in Production and

Quality.

o As a Customer Support Executive ( Sutherland Global Services Inc ), was

nominated for the Best Caller of the Floor for the month of April and won the

Best caller of the Floor award for outstanding performance in quality and

customer satisfaction .

KEY ACHIEVEMENTS IN SALES/MARKETING

o As a Jr.Business Development Executive ( Object Frontier Software Inc ), was

Nominated for the Best Performer Award and Won the Best performer award

for two consecutive months ( October 2008 and November 2008 ) for achieving

the highest number of qualified leads.

o As Sr.Consultant - Ecommerce, Have closed deals more than set target in

services like SEO, Catalog Building, UPC Codes, Price Monitoring and IT services.

o As Sr.Consultant Opened 2 new accounts from retail Industry in 2011 - Both

Companies are Top 100 Online retailers with annual revenue of over $50 Billion.

o Hired by clients more than once for various services and maintaining a friendly

relationship focused on business.

o Was awarded Best performer by CEO of Mobius Knowledge Services for creating

new business opportunities by talking directly to (Lead Generation,

Appointment Fixing, Pilot Project Coordination, SOW/NDA preparation) the

CEO’s/Presidents of the world’s top Online Retailers like Target.com,

Overstock.com, Homedepot.com, Anntaylor.com, Hayneedle.com and many

more…

o Worked as a Head for Sales & Marketing in a Start Up (Gravity Solution),

Brought in clients from home furnishing industry (US/UK) for Catalog Building,

SEO and Web Development Services consistently.

ACADEMIC PROFILE

Finished 10th Std (ICSE) in Seventh Day Adventist Mat.Hr.Sec School, Trichy in the year of

1998-1999.

Finished 12th Std in Seventh Day Adventist Mat Hr.Sec.School, Trichy in the year of 2000 -

2001.

B.Sc (Computer Science) Second Year Discontinued in Bishop Heber College in the year

2001-2003.

PERSONAL PROFILE

FATHER NAME : J.M.Xavier

DATE OF BIRTH : 03-01-1984

NATIONALITY : Indian

MARITAL STATUS : Married

LANGUAGES KNOWN : English, Tamil, and French

PERMANENT ADDRESS : No.36 A,

Sathyamoorthy Nagar, By Pass Road

Madurai – 625010

Vinodh Xavier

Contact this candidate