Customer Service Executive:
Resume:
John Paul Feigerle, Ph.D.
**** ******** ****** ***. *: Montrose, California 91020
jpfeigerle@
gmail.com
Business Manager
Career Overview: 20+ year transformational leader who continually strives
for improvement of business processes and people performance to ensure that
a company
meets and exceeds revenue and profitability goals. Offering a unique blend
of financial
savvy and operations management experience across diverse business
environments
with proven success in driving business, efficiency, revenue, growth and
cost effectiveness.
Pivotal Business Strengths: Strategic analysis and planning, operations,
marketing,
key operating indicators, structuring of revenue-generating partnerships,
new product development / launch, customer service information systems,
conflict resolution, executive communications, team leadership / mentoring.
Leadership Brand: Results-driven management executive with multifaceted
manufacturing experience. Strong general management qualifications in
strategic planning, manufacturing production scheduling and control,
inventory/ materials management, project development, warehousing,
distribution, budgeting/finance, human resources and capital improvement.
Senior Executive of Operations driven to manage costs and establish
strategic, mutually beneficial partnerships and relationships with users,
vendors and service providers.
Return on Investment: Management executive that organized, mentored,
guided, and facilitated one hundred employees which demonstrated strong C-
level relationship-building abilities which deliver value. In this
capacity as an effective Executive who solved complex problems that have
performed strategic operational turnaround at a board level. Senior
Executive of Operations skilled in talent recruiting, asset protection,
financial management and customer relations. Visionary operations Executive
with solid experience managing all levels of multiple projects including
budgeting and administration.
Business Value: Senior management executive skilled in talent recruiting,
asset protection, financial management and customer relations. Visionary
operations executive with solid experience managing all levels of multiple
projects including budgeting and administration. Chief Operation Officer
with company oversight, committed to cost-effective management of resources
and quality performance. Management offering outstanding presentation,
communication and cross-cultural team management skills. Innovative
executive and marketing professional experienced in high-volume, multi-
unit, retail and business operations.
Professional Experience
United States Postal Services
August 12, 1989 to Present
7001 South Central
Avenue
Los Angeles, CA 90052 US -
Salary: 65,027.00 Annual
Hours per week: 40
Supervisor: Joe Baca
Phone: 1-800-***-****
Desired salary:
$150,000 Annual
Postal Supervisor/Group Leader: High-energy, results-oriented leader with
an entrepreneurial attitude. Innovative executive and marketing
professional experienced in high-volume, multi-unit, retail and business
operations. Desires a high-level position in a professional corporate
environment. Senior Executive of Operations skilled in talent recruiting,
asset protection, financial management and customer relations. Visionary
Operations Executive with solid experience managing all levels of multiple
projects including budgeting and administration. Accomplished Executive
with demonstrated ability to deliver mission-critical results.
National Car Rental July
10, 1977 to August 12, 1989 9020 Aviation Blvd
Inglewood, CA 90301
Salary: $35,000 Annual
Hours
per week: 40
Supervisor: John
Phone: 310-***-****
Senior Executive Operations Manager: Management Executive that organized,
mentored, guided, and facilitated one hundred employees which demonstrated
strong C-level relationship-building abilities which deliver value. In
this capacity as an effective Executive who solved complex problems that
have performed strategic operational turnaround at a board level.
Spearheaded the International department, resulting in an 80% increase in
revenue. Accountable for Personnel including overall customer
satisfaction. Created new revenue streams through strategic planning,
development & production. Captured 75%+ market share with new product
quickly brought to market. Generated new business through excellent
project development and immediate customer service.
Education
Bryson University- 2011
Doctor of Philosophy
Applied Management & Decision Sciences
Other area of concentration include project management of operational
programs and activities (i.e. procurement, security, logistics,
environmental, facilities, construction) and the budgeting and resource
loading of such activities. In a leadership capacity, applied a command of
relevant statutes, regulations, and policies when formulating and
implementing programs of work, allocating resources and establishing
organizational priorities consistent with well-established social,
economic, environmental, and political factors bearing on the program.
Managed and directed the activities of an organizational unit that had
significant impact on the public.
DeVry University- 2000
Master Degree
Business & Computer Information Systems
Other area of concentration include hands-on experience in serving as a
principal adviser to senior line management with respect to managing,
planning, directing, and evaluating operational programs and activities
(i.e. procurement, security, logistics, environmental, facilities,
construction) and the integration of such activities. Managed the
organization's program of work, led subordinate leaders and supervisors,
established leadership standards, and assisted the staff develop the
competencies required to meet them.
DeVry University- 1994
Bachelor Degree
Business & Computer Information Systems
Other area of concentration include results-driven Management Executive
with multifaceted manufacturing experience. Strong general management
qualifications in strategic planning, manufacturing production scheduling
and control, inventory/materials management, project development,
warehousing, distribution, budgeting/finance, human resources and capital
improvement. Fully computer literate, including all Window, mainframe, and
proprietary applications, Ability to quickly and easily learn and use new
software and hardware.
Santa Monica College- 1988
Associate of Science
Applied Physics
Other area of concentration include is based on approved short and long
term program plans, established operating priorities, implemented project
activities, and made strategic adjustments in methods, procedures, and
resource allocations in order to meet the organization's goals while
maintaining a positive public image of the organization in the local
community. In this capacity I was able to be an effective executive who can
solved complex problems which threatened the future in the industry.
Aviation School of Technology - 1980
Aircraft Electronics
Associate of Science
Los Angeles, California (L.A.X.)
Other area of concentration include demonstrated ability to work with
corporate executives and peers in other organizational components in
conducting thorough assessments, drawing conclusions on potential impacts,
and making recommendations (i.e. physical security improvements,
environmental permit/ remediation, flight parts procurement/handling,
security investigations/fact findings, procurement acquisitions/strategies,
on-site power plant operations) to organizational leadership in a technical
research and development.
Westchester High School
Los Angeles, California
General Studies - 1977
Other area of concentration includes: Special Program for Law Enforcement
Career Classes in Drugs & Narcotics Investigation. Fluent in Reading &
Writing English. Outstanding presentation, communication and cross-
cultural team management skills. High-energy, results-oriented leader with
an entrepreneurial attitude. Innovative executive and marketing
professional experienced in high-volume, multi-unit, retail and business
operations.
References: Available upon request.
Sincerely,
John
Very Respectfully,
//SIGNED//
JOHN PAUL FEIGERLE, PhD.
Montrose, California
91020
Home Phone: 1 818
541-6997
E:**********@*****.***
E2:********@*****.***
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