Manager Office
Resume:
Lusanda Nicole Sishuba
Room No. *, Orangia Court, Orange Groove,
Johannesburg, 2192
Date of birth: 31 July 1983 Nationality: South African
Gender: Female ID number: 830-***-****
PERSONAL PRROFILE
A well organized, highly motivated and enthusiastic individual. An excellent
communicator with exemplary people skills. Offers reliability, discretion, intelligence, a
high level of ‘common sense’ competency and a friendly and persuasive nature. Senior
P.A and Project Management strengths. Flexible for both overtime and travel.
CARRER OBJECTIVE
I am looking to find a challenging position that meets my competencies, capabilities,
skills and experience. In turn allowing me to add value to the organization by meeting its
vision, mission and clients’ needs and improving its operational efficiencies.
PROFESSIONAL SKILLLS
• MS Office
• Filing/editing
• Typing
• Office Procedures
• Telephone Skills
• Code 8 Driver’s License
• Reports
• Data Capturing
• Marketing
• Customer Relations
• Sales
• Minute Taking
• Reconciling
• Petty Cash
EMPLOYMENT SKILLS
• Developed ability to work in a fast paced environment
• Maintained excellent customer relations and developed customer rapport
• Developed ability to effectively and efficiently manage the office including the
manager’s diary
• Organizational, administrative and financial skills
• Communication and inter-personal skills
• Knowledge and insight into procurement processes in relation to making travel
arrangements as well as accommodation
• Computer literacy with MS word and Excel and PowerPoint
• Committed to producing results above and beyond what is expected
• Plan organize and co-ordinate events such as meetings, workshops, record
proceedings and follow up on decisions made
• Provide logical support to the manager including traveling and accommodation
arrangements in relation to all events with stakeholders
• Establish and maintain efficient filling system
• Developed ability to accurately and timorously compile monthly records
• Diplomatically resolve customer complaints on as-needed basis
• Accurately and efficiently maintain records of petty cash
• Ability to follow instructions well and make decisions with minimal supervision
• Maintain all record keeping procedures without error including taking of minutes
• Delegated responsibilities to employees to meet company’s expectations
effectively developed telephone communication skills and consistently met quotas
EDUCATIONAL BACKGROUND
Last school attended Gaerobe Centre
Highest standard passed Matric(2002)
Course End User Computing Certificate
Year 2005
Institution Kremlin College
Course Call centre
Year 2004
Institution Skills Development
Completed Data Capturing Certificate
Call centre communications workshop Certificate
CARRER SYNOPSIS
Employer Position Date
Smollan Group SA (Pty) Ltd COMMISSION RECON 2013 November To
CLERK Date
Old Mutual Financial Advisor 2013 February- May
2013
Transport and Economic Support Services Office Administrator 2004 November-
January 2013
Johnnic Junior Receptionist 2004
Nedcor Filing clerk 2003
DUTIES
Smollan Group SA (Pty) Ltd
• Accurate capturing of creditors invoices and credit notes
• Reconciling invoices and credit notes by creditor
• Reporting on over or underpayments as well as discrepancies
• Investigation of fraudulent claims and production of supporting evidence
• Effective debtors reconciliation
• Annual leave staff Audit
• Effective Self-Management
DUTIES
Old Mutual
•
Prospecting:
Identify possible clients/customers in the market
Contact them to schedule appointments in order to introduce/present Old Mutual
Products
•
Sales:
After presenting product benefits, sell the product to the client. (Close sale)
•
Marketing:
Introduce Old Mutual products and their benefits to clients/Customers.
•
Customer Relations:
After sale service
Relationship building
DUTIES
Transport and Economic Support Services
• Assisting with the management of the bus contracts in the Gauteng
province, North West and Northern Cape
• Schedule and manage project meetings
• Taking minutes
• Liaising with the Transport Department’s officials
• Liaising with commuters and the bus Operator
• Manage the office including the manager’s diary
• Analyzing and discussing penalties
• Establish and maintain an effective filing system
• Answering and screening calls
• Provide logical support to the manager including travel and
accommodation arrangements in relation to all events with stakeholders
• Compile monthly records
• Approve bus Operator’s amendments
• Maintaining all record keeping
• Accurately and efficiently maintain records of petty cash
• Plan organize and co-ordinate events such as meetings workshops
• Resolve customer complaints
• Delegating responsibilities to the monitoring team
• Assist in designing of new bus contracts
Reference: Mr. Simon Ngubeni
Tshwane
Johnnic Publications
• Answering and screening calls
• Greeting clients
• Establish and maintain an effective filing system
• Electronically recording all established files
Reason for leaving: The contract expired
Reference: Mrs. Frangy Ledwaba
Rosebank
Nedcor
• Establish and maintain an effective filing system
Reference: Mr. Joy Morung
Rivonia Road(Sandton)
Reason for leaving: The contract expired
Contact this candidate