Customer Service Manager

RAJASEKARAN

RAJARAMAN

*********@*****.**.** 978-***-****

PROFFESSIONAL SUMMARY

Highly Effective management professional emphasizing innovation and

creativity in solving complex problems and Energetic results focused with

success in developing and leading diverse teams to achieve outstanding

results.

SKILLS

-Process improvement

-Project development and life cycle -Quality assurance and

control -Organized

-Work flow control

-Logistics

management -Employee relations

-Management information

systems -Superb time management skills

-Project management -Detail-oriented

-Six sigma

WORK HISTORY

Assistant Site Manager & HR Co-ordinator, 04/2012 to 04/2014

British Petroleum Connect, United Kingdom

. Liaising with clients and reporting progress, professional staff and

the customers

. Supervising contracted staff and Meeting subcontractors Making safety

inspections and ensuring construction and site safety Checking and

preparing site reports, designs and drawings

. Maintaining quality control procedures and Motivating the workforce

problem solving Using specialist construction management computer

applications.

. Conducting field Surveys, collecting data to establish a baseline

condition for levels of pollution or contamination for a site or area

of consideration and Research legal requirements as needed.

. Collect, analyses, monitor, and disseminate new law updates Maintain

training logs and all training activities

. Maintain office bulletin boards in compliance with legal directives

. Keep personnel files current, Create and implement new policies and

procedures as needed, Ability to convey a positive and professional

image to applicants and employees

Duty Manager, 02/2010 to 03/2012

British Petroleum Connect, United Kingdom

. Delegating duties, Ensuring employees are offering exceptional

customer service, helping to implement management policies, Routing

sales productivity reports to staff Motivating employees, Managing

cleanliness and organization, dealing with customer's complaints and

issues.

Inspection Engineer, 05/2008 to 12/2009

Vasan Engineering Industries Pvt Ltd

. Prepare estimates and quotes for all supply materials and assist to

fabricate and weld all products.

. Plan all materials for new products and ensure optimal utilization of

all resources and administer product orders and ensure compliance to

all time frames for all fabricated products.

. Coordinate with sales team and prepare all product designs and develop

products for R&D team.

. Assist factory manager and prepare reports on regular basis after

final inspections.

. Manage and reconcile all work orders with help of vendors and prepare

required drawing and evaluate all welding joints.

. Maintain quality for all fabrication from conceptualization to

implementation and perform inspection for all painting and sandblast.

. Provide support to all total productive maintenance programs and

design all fabrication processes and appropriate schedules.

. Collaborate with work team and assist in delivery projects.

EDUCATION

Master of Science: Manufacturing Management, 2012

University of Hertfordshire, AL10 9AB United Kingdom

Bachelor of Engineering: Mechanical Engineering, 2008

J J College of Engineering & Technology, Tamil Nadu, India

ACCOMPLISHMENT

COURSE: MSc Manufacturing Management

PROJECT: Investigation the Scope of Production and Operation Management &

Lean Manufacturing techniques in UK enterprises and the competitive

advantage for manufacturing companies.

This project was under taken as the Project work for Graduation done at

University Of Hertfordshire, United Kingdom.

COURSE: B.E-Mechanical Engineering

PROJECT: CRDI-Rail Productivity Improvement through TPM

This project was under taken as the Project work for Graduation done at

DELPHI-TVS Diesel Systems Ltd, Chennai.

o Reduced operational expenses by 60% by streamlining branch

operations.

ADDITIONAL INFORMATION

EXTRA - CURRICULAR ACTIVITIES

o Won many prizes in school level competitions in Volley Ball and

Athletics

o Active donor of blood

PERSONAL PROFILE

Date of Birth - 25.05.1986, Father's Name- Mr.K.Rajaraman, Gender- Male,

Nationality- Indian, Linguistic Proficiency- English, Tamil

INTERESTS AND HOBBIES

Listening to Music, Driving, Fitness and working out in a Gym, watching

movies, Social Networking

DECLARATION

I hereby declare that the information furnished above is true to the best

of my knowledge.

- Rajasekaran

Rajaraman

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