Sales Customer Service

CHANDRA SHEKHAR, B.A (IR & HR), MBA

****-*** ****** **, ********, AB T6X 0S7 Email:

*****************@*****.***

Ph: 780-***-****, 780-***-****(c)

Available for extensive travel & open to relocation

Professional Profile

Experienced and top-performing senior sales, marketing & BD

professional with the entrepreneurial vision, multiple skills and

leadership qualities to consolidate and drive expansion. Meets and

exceeds goals through strategic business planning and innovative sales

& marketing initiatives. Versatile and skilled at directing all

aspects of sales & marketing process, establishing multiple

distribution channels, managing multiple markets at national and

international level. Accomplished in gaining market share, effective

at creating, building and nurturing professional business and customer

relationships, motivating sales team, generating internal support and

building executive relationships.

Experience & Skills Offered

. Sales (Management of Product & Brand, Channel network, Retail,

Inventory, Account, Team Building, Account & Territory Mgt,

Reporting, Multi Branch Operations, Prospecting & Cold Calling,

Solutions Selling, Negotiations, Pricing & Contract Mgt, Customer

Service & Retention, Revenue & Profit Maximization

. Marketing (Advertising / Promotions / Media / Communication / PR

/ Trade shows & Exhibitions / Seminars / Tools / Loyalty Programs

/ Web Management / Strategic Market Planning),

. Business Development (New Domestic & International markets, Key

Account Management & Relationship Development / Market -

intelligence / Research / Expansion / Development / Audit), CRM,

KPI, P&L, BP(Business Processes) & Improvements, Leadership

Training & Development, Recruitment,

. Corporate Management (Governance, Executive Presentation,

Strategic - Planning, Operations & Execution, Budgeting, Cost

Control, SCM, TQM, Production & Operations, Forecasting,

Turnaround, Consulting),

. Personal (Time Management & Organization, Analytical & Creative

thinking, Problem solving, Stress Management Counseling), Trainer

in Integration of Human Values with Corporate Business Values.

. IT - Working knowledge of various software's of MS, ERP -

Distribution, Sales, Retail, Manufacturing, Accounting, Costing,

Courier, HR, Logistics & shipping software, Map guide, (BaaN,

SAP, CRM, ERP, BI, BP (Business Processes), SCM, GUI, DBA,

PEACHTREE, Oracle, GIS), ISO & TUV, worked as system analyst and

IT project manager...

Professional Experience

Management Consultant

Since April '13

Business Management, Sales, Marketing, Logistics & Transportation,

Exports & Sourcing, Real Estate, CRM, SCM,

KBR Canada

March'12 - March'13

Sales Coordinator - Canada

1 year

contract

In charge of Sales coordination for Canada, Managing all the projects

coordination - Oil & Gas, Mining, (modules, construction, turnarounds),

from the beginning - EOI / RFQ / RFP / Final Award - $5MM to 500MM.

Worked on major projects for - Suncor ($700MM), Syncrude ($130 MM),

Spectra Energy ($60MM), Shell ($60MM), Conoco Phillips, IOL, Tecnicas

Reunidas ($70MM).

Streamlining document control, business processes and compliance,

contracts administration & management, project controls - coordinating

estimates, legal, treasury, tax, field sales team, quality control,

HSE, etc., for preparation of all documents - confidential project &

market reports and financial reports for top management.

Developed marketing & sales plan, sales leads through - cold calls,

existing clients, gathering market intelligence and information, govt

and industry sources, existing project sources, etc., gather, study

and analysis of market data, strategy development along with business

direction, sales & project forecasting and resource planning, customer

relations and follow up, etc. Projects follow up both onsite and

offsite and preparing final job matrix on each project, working closely

with engineers, consultants etc.

Initiated and successfully developed a database system to track and

monitor the sales progress and data collection of all the proposed

projects both current and future, competition analysis, labor market

study, economic analysis and tracking, project scope etc., on regular

basis for top management.

CHAMPAGNE EDITION INC

April '09 - Sept'11

(Alberta Tire Recycling Industry)

(Laid off due to shortage of govt. funding)

DIRECTOR - Sales & Marketing, Business Development

Responsible for the direction of business. In charge of sales and

marketing (N / S America) of recycled rubber products, developing new

clients and markets, sales plans, budgeting, forecasting and planning,

contract management (RFI, RFP, RFQ), handled presentations and other

areas of communication and advertising, web site management, trade

shows, managing media - print & electronic, product development,

buying, logistics, warehouse, pricing, negotiations, developed business

processes, etc...

. Business / Market Development - Traveled extensively in N/S

America covered various industries - Oil & Gas (Upstream &

Downstream), Energy, Agriculture, Govt, Forestry, Construction -

Residential & Commercial, Institutions - schools, colleges, and

hospitals. Worked with architects, engineering and LEED

consultants, cities and town's departments - parks,

transportation, roads, on various projects, Govt. Collaborations.

. Sales - Handled and Added more than million dollar

business, Increased awareness and positioned products, covered

more than 300 local govt's across N / S America, and increased

market share from 10% to more than 50% in North America and in

some category (Sidewalks, Rig mats, tree rings) made it the 1st

choice, increased volumes in residential / commercial product

sale by 15%. Increased overall profit margin by 8-10% on average.

. Achieved - First time for the Company - Made a major

breakthrough in selling to cities & municipalities in Canada &

USA, Initiated, Executed and serviced world's longest sidewalk

project (with recycled tire rubber mats) in / for City of Calgary

( worked with various groups and community members, key stake

holders, investors, govt relations, media etc), First in

Vancouver, Saskatoon, Carlyle (SK), Edmonton, Yukon, NWT, Oil &

Gas sector, Residential markets, established markets in USA,

Canada, Some of these projects also made it to the National News

both print and electronic media etc.

. New Revenue Streams - Appointed channel partners across

Canada, USA, South America (Argentina, Chile, Brazil, Mexico),

Australia, New Zealand, Europe (Germany, France, UK, Belgium,).

Initiated and successfully made partnership with Architects,

Engineering Consultants, Environmental Consultants and Green

Build Association in USA & Canada for LEED certification,.

EAST-WEST Services Co., Inc (group of - 4 companies)

Jan '06 - Mar'09

Sr. Business Analyst & Operations in charge for the group

USA

LUMATECH LLC (Lighting / Eco Friendly products), Carpenter Emergency

Lighting (Exit signs, Emergency lighting systems), Brooks Power Systems

(Power strips), East-West Services Co - (Buying & Trading) -(USA &

TAIWAN), Atlanta Technologies (IT Consulting)

Responsible for the direction of business, sales, marketing, business

development in (N/S American, Asian Markets) - O&G (Upstream &

Downstream), Energy, Agriculture, Govt, Construction & others, added

new markets and volume, budgeting and cost control, corporate

communication, promotional materials, trade shows, advertising, overall

operations of the group, prepare business related analysis and

forecasts, analyze the trends in the industry with respect to each

company's business, make policies which affect the operations of the

companies, customer service, purchasing / merchandising.

. Market / Business Development - Appointing, managing and

working closely with sales rep's, dealers and distributors,

engineers & architects, LEED consultants, (in construction

industry, O&G, Power, electrical / lighting industry,

agriculture,), trade shows, contracts administration and

management, new business and product development, introduced CRM,

BP...

. Sales & New Revenue Streams - Increased the customer base

by 8-10% on an average each year in the lighting products,

introduced 4 new products - added value to the product offerings

and increased the sale volume by 5-10% on an average, profit by 9-

15% on avg, reduced operating cost by 25%, expanded into new

markets with new products and channel partners in North & South

America, direct reporting sales team - 15 and over 50 channel

partners, administration - 3.

. Operations - Other responsibilities added by management

included overall plant operations (2 plants and warehouses)

management, QA & QC, recruitment & training, transportation &

logistics, supply chain, sourcing (local and international),

customs, Govt and agencies relations (LEED, UL, TUV

certifications), Heading the IT consulting company (ATS).

. Managing the IT consulting division of the group.

Recruiting and placing IT professionals from various parts of the

world with clients, Software sales and service, off shore

monitoring and services, handling major clients like - WSJ, Wal-

Mart, IKEA, American Express, Wachovia, GE, etc.

Bell Canada

(2004-2005)

Customer service and sales management associate. Responsible for

customer relations, sales of all Bell products, handling all escalated

complaints and problems, resolving all the issues in timely manner,

expanding the market growth and launching new products and services,

etc. Achieved and exceeded sales targets consistently and retained more

than 75% of the customers who were leaving.

Accomplishments

. Break thru into & increased public sector, govt and commercial account

business by 75%.

. Produced 10% increase in YTD revenue on individual accounts.

. Increased customer base by 25% by expanding market Worldwide.

. Implemented customized CRM and capture strategy.

. Implemented advertising budget, national & international campaigns and

strategy to maximize business exposure, increased walk-ins, sales turnover

(brand / product specific).

. Market expansion and penetration with strategic and focused campaigns

. Introduced new products, added new channel partners in different markets

globally.

Education

Real Estate Associate Program - RECA (Currently Pursuing)

2014-

SSCMLP (SCMP) - (Currently Pursuing) Alberta Institute PMAC & U of A

2011-

MS in Green Building & Technology (Currently Pursuing)

2011-

MBA - Marketing, Advertising & Business Management & Turnaround

B.A - Industrial Relations & HR, Training & Development

Interests

Actively involved & head Social service projects - (work for NGO's,

fund raising, spread awareness in society), Red Cross (first aid &

disaster management), UNICEF, CRY, City of Edmonton - (Food Bank,

Homeless Shelters, work with special needs people), associated with

Sathya Sai organization (President - Edmonton Centre), Worked as

disaster relief coordinator / worker in various parts of the world -

Bangladesh, Nepal, India, Tibet, Haiti, Canada, etc.,.

REFERENCES WILL BE MADE AVAILABLE UPON REQUEST

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